Pamela Kuskuni

(Role continued after the IBM-Kyndryl split in Nov 2021)

During my tenure, I maintained a leadership role in IAM, seamlessly transitioning from IBM to Kyndryl while expanding my expertise in Identity and Access Management (IAM) processes and Privileged Access Management (PAM). This included oversight of identity provisioning, access reviews, and revalidation efforts across diverse infrastructures.

• Developed and applied deep knowledge of IAM processes, covering identity lifecycle management (ID provisioning, deletion, modification), privileged access management (PAM), and access review management.
• Ensured compliance with global IAM standards, managing the alignment of processes across geographically distributed teams responsible for ID provisioning.
• Reviewed and approved customer security agreements, collaborating with clients to adapt IAM processes to their specific environments. This involved recommending modifications that ensured proper distribution of responsibilities between Kyndryl and the customer.
• Played a key role in driving cross-team IAM security controls and audit readiness, contributing to successful external and internal audits (PWC ISAE3402, HDS certification) by overseeing IAM data collection and ensuring compliance.
• I acted as the IAM subject matter expert, providing guidance on tooling and automation solutions, including CyberArk and ISIM, for optimal identity management and security.

With the implementation of the new GDPR regulations in EU law concerning data protection and privacy, I assumed responsibility for monitoring, tracking, and gathering essential data pertaining to French customers. This was pivotal in preparing Technical Operation metrics to ensure compliance with the updated regulations.

Managed key security processes for French customers, including health checks, patch management, and identity and access management (IAM). Ensured compliance with security standards, advised on technical issues, and provided security reports to clients. Gained strong experience in AD/LDAP and security system configurations. Providing expertise to solve technical issues and obstacles with process implementations to maintain customers' cyber security, compliance, and satisfaction.

Led IAM teams responsible for ID provisioning and revalidation (Primary and Secondary Controls), and shared ID management using CyberArk. Managed internal and external audits, ensuring processes adhered to ISO 27000 standards. Creating and maintaining Working instructions for the IAM Process.

Collected and analyzed software license data, ensuring proper usage compliance across customer environments. Communicated regularly with clients to maintain up-to-date licensing information and usage reports.

Handled direct customer sales and marketing for Time Share Vacations, building customer relationships and driving revenue.