Pamela Kutchuk
Bay City,MI
Summary
Compassionate Director of Rehabilitation known for high productivity and efficient completion of tasks. Skilled in developing comprehensive rehabilitation programs, leading multidisciplinary teams, and implementing evidence-based practices. Excels in communication, problem-solving, and adaptability, ensuring optimal patient outcomes and team cohesion.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation
MyMichigan Health Care
Saginaw, MI
05.2024 - Current
- Developed, implemented, and monitored overall Rehabilitation program goals and objectives.
- Organized and coordinated daily operations for multiple hospital rehabilitation departments.
- Maintained compliance with state and federal regulations regarding patient care and safety standards.
- Provide leadership to clinical staff in order to ensure quality patient care.
- Serve as a resource for other healthcare professionals in providing rehabilitative services to patients.
- Facilitated communication between physicians, therapists, nurses, case managers, families, and other stakeholders involved in the care of patients.
- Monitor outcomes data from completed cases in order to identify areas needing improvement or additional resources.
- Advised on best practices related to rehab protocols based on current research findings.
- Worked closely with insurance providers to ensure reimbursement for treatments provided by the inpatient and outpatient rehabilitation teams.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Manager of Rehabilitation Services
Ascension St. Mary's Spine & Rehabilitation
Saginaw, MI
05.2018 - 05.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and managed departmental budget plans to ensure seamless operations.
- Coordinated with other departments to ensure efficient patient care processes.
- Supervised, trained and evaluated physical therapists and other staff members.
- Researched new equipment, techniques and therapies to improve patient outcomes.
- Successfully identified staffing requirements, recruited suitable candidates, and effectively handled employee relations.
- Provided guidance to employees on proper documentation of medical records in accordance with HIPAA guidelines.
- Reviewed patient files to ensure accuracy of coding information prior to submission.
- Organized educational seminars for staff members related to physical therapy topics.
- Implemented strategies that improved overall efficiency within the department.
- Served as a resource for colleagues seeking assistance in complex clinical cases.
- Addressed complaints from patients regarding their care or services provided by the department.
- Adhered to all relevant laws, regulations, and standards of practice by staying up-to-date on government regulations, health insurance changes,and financing options.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards. Monitored staff performance and addressed issues.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Collaborated with billing department to address and resolve billing discrepancies, ensuring revenue optimization.
Clinical Coordinator
Ascension St. Mary's Spine & Rehabilitation
Saginaw, MI
10.2012 - 05.2018
- Developed and implemented the clerical teams protocols, policies, and procedures.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Maintained detailed records of patient progress and outcomes.
- Oversaw the development and implementation of educational programs for patients, families, and staff members.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Performed regular audits of medical records for accuracy and completeness.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Provided guidance and support to team members regarding clinical best practices.
- Analyzed patient satisfaction survey results in order to identify areas needing improvement or enhancement.
- Coordinated weekly work schedules for department employees.
- Interviewed applicants and made recommendations for new hires.
- Liaised with insurance companies to facilitate patient care and resolve billing issues.
- Communicated with patients with compassion while keeping medical information private.
Physical Therapist
Ascension St.Mary's Spine & Rehabilitation
Saginaw, MI
06.2008 - 10.2012
- Examined patients to assess functional limitations and developed a treatment plan.
- Monitored patient progress and modified treatment plans accordingly.
- Instructed patients in proper use of equipment and therapeutic exercises.
- Assisted patients with activities of daily living, such as ambulation and transfers.
- Demonstrated safe techniques for handling and positioning patients during exercise or therapy sessions.
- Evaluated the effectiveness of treatments by observing responses to interventions.
- Performed manual therapy techniques, such as joint mobilization soft tissue mobilization.
- Collaborated with physicians to develop individualized care plans for each patient's needs.
- Provided education to families, caregivers, staff and other healthcare professionals regarding physical therapy treatments, safety procedures.
- Maintained accurate records of patient visits and progress notes in accordance with company policies and procedures.
- Developed home programs for patients to continue their rehabilitation at home.
- Utilized problem-solving skills to identify potential solutions for challenging cases.
Physical Therapist Assistant
Covenant Health Care
Saginaw, MI
12.2000 - 05.2005
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Instructed patients on how to use assistive devices such as canes, crutches, walkers.
- Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.
- Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment.
Physical Therapist Assistant
United States Air Force, USAF
San Antonio, TX
06.1994 - 12.2000
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Educated patients and family members about proper exercise techniques, safety measures, and injury prevention strategies.
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Instructed patients on how to use assistive devices such as canes, crutches, walkers.
- Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
Physical Therapist Technician
United States Air Force, USAF
Tucson, AZ
10.1991 - 05.1994
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Maintained records of patient progress for use in treatment planning and evaluation.
- Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
- Helped develop individualized treatment plans based on patient needs under the direction of a physical therapist.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
Education
Doctor of Physical Therapy - Physical Therapy
Central Michigan University
Mount Pleasant, MI05-2005
Bachelor of Arts - Sociology
Saginaw Valley State University
Saginaw, MI05-2002
Associate of Applied Science - Physical Therapist Assistant
Community College of The Air Force
Montgomery, AL10-1995
Bachelors of Applied Arts - Health Education And Health Promotion
Central Michigan University
Mount Pleasant, MI05-1991
Skills
- Professional Networking
- Interdisciplinary Collaboration
- Clinical Supervision
- Performance Improvement
- Operating Plans Development
- Financial Operations Oversight
- Service Utilization Improvements
- Decision-Making
- Employee Training Program
- Critical Thinking
- Excellent Communication
- Process Improvement
- Problem-solving abilities
- Regulatory Compliance
- Change Management
- Goal Setting
- Multidisciplinary team collaboration
- Conflict Resolution
- Budget Planning
Certification
- Manual Therapy Certification (MTC) from the University of St. Augustine Florida received in August 2010
Timeline
Director of Rehabilitation
MyMichigan Health Care
05.2024 - Current
Manager of Rehabilitation Services
Ascension St. Mary's Spine & Rehabilitation
05.2018 - 05.2024
Clinical Coordinator
Ascension St. Mary's Spine & Rehabilitation
10.2012 - 05.2018
Physical Therapist
Ascension St.Mary's Spine & Rehabilitation
06.2008 - 10.2012
Physical Therapist Assistant
Covenant Health Care
12.2000 - 05.2005
Physical Therapist Assistant
United States Air Force, USAF
06.1994 - 12.2000
Physical Therapist Technician
United States Air Force, USAF
10.1991 - 05.1994
- Manual Therapy Certification (MTC) from the University of St. Augustine Florida received in August 2010
Doctor of Physical Therapy - Physical Therapy
Central Michigan University
Bachelor of Arts - Sociology
Saginaw Valley State University
Associate of Applied Science - Physical Therapist Assistant
Community College of The Air Force
Bachelors of Applied Arts - Health Education And Health Promotion
Central Michigan University
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