Pamela LaBonte
Norway,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Wire Person
Systems Control
Iron Mountain, Michigan
10.2023 - Current
- Made repairs to existing wiring when needed, including splicing wires together using crimping tools or soldering irons.
- Ensured that all tools and equipment were safely stored after use.
- Followed blueprints or schematics when installing new wiring systems.
- Kept supervisor informed of job progress, issues encountered, and solutions implemented.
- Connected power supply wires and configured controls according to specifications.
- Maintained accurate records of all materials used for each project.
- Installed conduit, wire and cables in accordance with safety standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Loan Processor
Northern Interstate Bank, N.A.
Norway, Michigan
09.2022 - 09.2023
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Identified potential issues in loan files and worked with team members to devise solutions.
- Coordinated appraisal orders and reviewed appraisal reports for accuracy and compliance.
- Updated client account information and records in company databases.
- Identified valuable solutions for customers with credit problems.
- Calculated, reviewed, and corrected errors on interest rates, closing costs, and payment terms to ensure accuracy.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Ensured compliance with federal and state regulations throughout the loan processing phase.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Maintained accurate records in computer database system during loan origination process.
- Utilized loan processing software to manage and track loan progress efficiently.
- Maintained and updated loan application files and records in accordance with company policies.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Verified accuracy of closing figures prior to disbursement of funds.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Assisted in the preparation of loan closing documents and coordinated with closing agents.
Teller
Upper Peninsula State Bank
Escanaba, Michigan
05.2021 - 09.2022
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Balanced cash drawers on a daily basis.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Explained account information to customers in detail as needed.
Assistant Store Manager
Advance America
Iron Mountain, Michigan
07.2017 - 05.2020
- Accepted payment on accounts.
- Established credit limits and grant extensions of credit on overdue accounts.
- Provided excellent customer service, maintaining high satisfaction levels among borrowers.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Maintained and updated loan application files and records in accordance with company policies.
- Identified red flags that may indicate fraudulent activity or noncompliance with government regulations.
- Presented loan and repayment schedules to customers.
- Ensured compliance with federal and state regulations throughout the loan processing phase.
- Communicated with applicants to gather additional information and answer queries regarding loan processes.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Utilized loan processing software to manage and track loan progress efficiently.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Created and completed loan submission packages.
Education
High School Diploma -
Iron Mountain High School
Iron Mountain, MI05-2008
Skills
- Efficient time management
- Goal-oriented mindset
- Problem-solving capacity
- Report writing
- Diagram interpretation
- Deadline oriented
- Workflow management
- Complaint resolution
- Account updating
- Product promotion
- Customer relations
- Prioritization
- Verbal and written communication
- Adaptability and flexibility
- Account management
- Proofreading
Timeline
Wire Person
Systems Control
10.2023 - Current
Loan Processor
Northern Interstate Bank, N.A.
09.2022 - 09.2023
Teller
Upper Peninsula State Bank
05.2021 - 09.2022
Assistant Store Manager
Advance America
07.2017 - 05.2020
High School Diploma -
Iron Mountain High School