Pamela La Follette
Renton,Washington
Summary
Experienced and dedicated office management professional with over 11 years of experience. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Self starter, team player that is highly organized with strengths in attention to detail and streamlining procedures. Skilled team leader that promotes unity, inclusion and positivity while instilling customer service excellence.
Overview
40
40
years of professional experience
Work History
Office Manager
Renton School District-Meadow Crest & Benson Hill
Renton, Washington
10.2013 - Current
- Provide high-level administrative support to the Principal and Assistant Principal, ensuring efficient day-to-day operations
- Organized company events including holiday parties, team building events and open houses
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Manage multiple building budgets, meticulously tracking expenses and allocations, resulting in a reduction in non-essential spending
- Serve as the payroll timekeeper, ensuring accurate and timely processing of time off for over 100 staff members
- Oversee the Absence Management System, coordinating coverage for unfilled positions and reconciling all absences, maintaining a fill rate of 95%
- Act as the school's Registrar, maintaining accurate records of student enrollment and ensuring compliance with district policies
- Greet visitors, answer phone calls, and adeptly handle parent/staff and student concerns, maintaining a positive and welcoming atmosphere
- Oversee and coordinate work of 3 additional office personnel, ensuring all clerical and customer service needs are met
- Execute the necessary duties to open and close the school annually, guaranteeing a smooth transition between academic years.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed and implemented office policies and procedures.
Office/Health Clinic Specialist
Renton School District-Hazelwood Elementary
Renton, Washington
08.2000 - 01.2013
- Maintained accurate records for student enrollment, attendance, student files and the clinic, ensuring compliance with all district policies
- Provided first aid or medical care to injured or ill students, provided medication for students according to their health plans, ensured student health needs were met so they could do their best
- Supported students with discipline referrals, provided conflict resolution strategies and emotional support for students in need.
- Balanced competing priorities through deliberate project and time management practices.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Special Education Para Educator
Renton School District - Hazelwood Elementary
Renton, WA
11.1999 - 06.2000
- Provided 1:1 support for a special education student in the mainstreamed classroom.
- Provided tutoring on all subjects
- Supported student with personalized accommodations, extra assistance and educational assessments.
- Helped student to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Offered student personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
Unit Secretary
Swedish Medical Center
Seattle, Washington
01.1989 - 01.2000
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Retrieved physicians' paperwork, including lab test requests.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Records Clerk
Polyclinic
Seattle, WA
01.1988 - 01.1989
- Provided backup support to day shift secretaries by assisting with miscellaneous clerical duties, such as billing, filing, and typing.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Systems Analyst
Boeing Computer Services
Renton, WA
01.1984 - 01.1987
- Provided support for end users in troubleshooting system issues
- Coordinated installation of updated computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained staff and users to work with computer systems and programs.
Education
AA in Data Processing -
Griffin Business College
Bellevue, WA06-1984
High School Diploma -
Lake Washington High School
Kirkland, WA06-1983
Skills
- Office Administration
- Organizational Efficiency
- Medical Terminology Proficiency
- Team Supervision
- Transcription of Physician Orders
- Patient Chart Maintenance
- Attention to detail
- Expense Reporting
- Budget Management
- Payroll Processing
- Customer Service
- Time Management
- Microsoft Office Suite
- Communication
- Event organization, planning and management
- Performance improvement
- Excellent multi-tasking ability
- Documentation expertise
- Database administration
Professional Development
- Computer skills and programs (Microsoft Office Suite, Skyward, Frontline)
- Cultural Competency
- Crisis Response, Conflict Management
- Customer Service, Office Management
- Growth Mindset
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Renton School District-Meadow Crest & Benson Hill
10.2013 - Current
Office/Health Clinic Specialist
Renton School District-Hazelwood Elementary
08.2000 - 01.2013
Special Education Para Educator
Renton School District - Hazelwood Elementary
11.1999 - 06.2000
Unit Secretary
Swedish Medical Center
01.1989 - 01.2000
Records Clerk
Polyclinic
01.1988 - 01.1989
Systems Analyst
Boeing Computer Services
01.1984 - 01.1987
AA in Data Processing -
Griffin Business College
High School Diploma -
Lake Washington High School
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