Summary
Overview
Work History
Education
Skills
Community Involvement
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Timeline
AdministrativeAssistant
Pamela Lage

Pamela Lage

Brazil ,IN

Summary

Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs. Analytical problem-solver tenacious in pursuing sales opportunities. Passionate about assisting first-time homebuyers and facilitating financial literacy classes for communities I serve.

Overview

30
30
years of professional experience

Work History

Senior Loan Officer

Ruoff Mortgage
Greencastle, IN
04.2024 - 07.2025
  • Processed mortgage applications and ensured compliance with company standards.
  • Evaluated borrower creditworthiness and assessed financial documentation for loans.
  • Collaborated with real estate agents to facilitate smooth loan transactions.
  • Proficient in processing USDA, FHA, VA, and Conventional mortgages

Mortgage Loan Originator

Everwise Credit Union (Teachers Credit Union)
Avon, IN
08.2020 - 04.2024
  • Assisted clients in completing mortgage applications and gathering necessary documentation.
  • Evaluated credit histories and financial information to determine loan eligibility.
  • Explained mortgage options and terms to clients clearly and effectively.
  • Proficient in VA, FHA, conventional, non-conventional and home equity loan products
  • Coordinated with underwriting to facilitate timely loan processing and approvals.
  • Developed relationships with real estate agents to generate new client referrals.
  • Provided guidance on government programs for first-time homebuyers and refinancing options.
  • Collaborated with team members to enhance customer service practices and procedures.
  • Provided excellent customer service at all times by responding promptly to inquiries.

Service Center Manager

Everwise Credit Union (formerly TCU)
Greencastle, Indiana
10.1995 - 08.2020
  • Oversaw daily operations of service center at Everwise Credit Union.
  • Managed staff scheduling and performance evaluations for team members.
  • Facilitated training programs to enhance employee skills and customer service.
  • Ensured compliance with banking regulations and internal policies consistently.
  • Collaborated with other departments to streamline service delivery processes.
  • Resolved member inquiries and complaints effectively and professionally.
  • Monitored service center metrics to identify areas for improvement regularly.
  • Made or approved inventory and supply purchases.
  • Trained new employees on product knowledge, customer service techniques, and company policies.
  • Collaborated with other departments to coordinate cross-functional projects related to customer service initiatives.
  • Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
  • Performed regular audits of departmental activities ensuring accuracy of information provided to customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Participated in industry events or conferences relevant to the field of customer service management.
  • Marketing
  • Business Development

Education

South Putnam High School

Some College (No Degree) - Business Administration

Ivy Tech Community College

Skills

  • Mortgage processing
  • Credit evaluation
  • Compliance management
  • Financial analysis
  • Customer relationship management
  • Market analysis
  • Effective communication
  • Team collaboration
  • Team leadership experience
  • Goal-oriented mindset
  • Organizational skills mastery
  • Financing solutions
  • Loan origination
  • Community Advocate

Community Involvement

PCCS Board Member

Transformers Financial Team Lead

MHAPC Board Member

Family Support Services Board

Pay-it-Forward Committee Member

Area 30 Advisory Committee

Chamber of Commerce of GreaterPutnam County Executive Board Member

Facilitated Financial Literacy in community schools and Putnamville Correctional Pre-Release and Re-Entry Program

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Timeline

Senior Loan Officer

Ruoff Mortgage
04.2024 - 07.2025

Mortgage Loan Originator

Everwise Credit Union (Teachers Credit Union)
08.2020 - 04.2024

Service Center Manager

Everwise Credit Union (formerly TCU)
10.1995 - 08.2020

South Putnam High School

Some College (No Degree) - Business Administration

Ivy Tech Community College

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