Pamela Bargerstock

.Schedule service appointments

.Confirm appointments and Coordinate with advisors to provide timely status updates to customers

.Reschedule missed appointments and follow up

. Verify warranty status and recall information, then communicate details to customers

.Confirm parts availability and estimated arrival times with parts team and inform customers .

.Respond to customer concerns and ensure their needs are fully addressed

• Inbound and outbound phone calls and handling cahiers duties
• Responding to customer inquiries via phone calls, emails
• Assisting client in making appointments for services
• Knowledgeable about The company portfolio of vehicles and programs
• Maintaining regular communication and building strong relationship with customer
• Coordinating with services team to ensure smooth customer experience
• Providing excellent customer service and resolving any customer issues or complaints and verifying the extended warranty
• Excellent follow up skills

• Works well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Effective at listening to, understanding and clarifying concerns and issues raised by associates and guests. Approaches all encounters with guests and associates in a friendly, service-oriented manner.
• Comply and encourage safe and efficient hotel operations.
• Excells at training new hires; has knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
• Effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
• Responsible with handling and making sure the cash drawer is balanced at the beginning/ending of each shift.
• Exceptional with scheduling & assigning all maintenance, laundry and housekeeping tasks for the day.

• Responsible for scheduling for all patrons both in person and over the phone.
• Handled all financial transactions with patrons.
• Maintained a joyful banter with patrons to help them feel welcome and to enjoy their experience at our facility

• Responsive Dillard's Sales Associate with polished communication fashion and persuasive skills.
• Experienced in collaborative team-work merchandising up-selling and representing the company fashion standards.
• Strong customer service focus with strengths in product familiarity cash register operation and ability to form long-standing relationships with guests.
• Provided stellar customer service to guests with friendly and helpful greetings wardrobe suggestions and cashiering. Welcomed guests to department and engaged them in fruitful conversation.
• Succeeded at meeting or exceeding sales goals.
• Built up a strong base of guest relationships creating a detailed database of more than 200 preferred guests to facilitate sale merchandise and event notifications.
• Maintained constant watch over new fashion trends and product development.
• Performed visual merchandising to support store merchandiser and increase sales.
• Suggested products to guests and informed them about latest trends product benefits and upcoming store events.
• Facilitated relationships with long-term Dillard's guests notified them of upcoming merchandise arrivals special store events and exclusive sales.
• Performed various operational tasks such as inventory control marking items out of stock and price

• Responded to customer requests for products, services and company information.
• Stocked shelves with new items.
• Operated the cash register

• Direct Distribution Representative - Coordinated between various segment's shops.
• Financial Services Representative - Liaison officer in charge of daily sales and analysis as well as controlling the banking transactions for all shops.
• Marketing Representative - Responsible for activation of services according to clients demands. Followed up on all requirements, ensuring that their complaints were being treated in a timely manner and that all billing was being handled correctly

• In charge of receiving orders from American and European buyers and liaise directly with suppliers as well as production units and logistics parties for proper shipping and follow up of orders.

• Responsible for all European clients’ portfolios.

• Responsible for handling all textile industries on the Island of Mauritius