Pamela Lamb-Wilkins
WANTAGE,NJ
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Practice Administrator
New York Presbyterian
10.2022 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of over 16 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Management Consultant
Montefiore Medical Center - Montefiore Medical Group
10.2022 - 10.2023
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Evaluated current processes to develop improvement plans.
- Ensure accurate bi weekly payroll processing
- Maintain strong business relationships with clients through frequent video and in-person meetings
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Site Administrator
Montefiore Medical Center - Montefiore Medical Group
01.2018 - 09.2022
- Responsible for the operational oversight of various different department lines
- Engaging and collaborating with stakeholders in developing multiple initiatives, while working towards
goals of the program - Collaborate with executive leadership in discussing the root cause analyzes of metrics from each
department to discuss with each team and develop PDSAs to create improvements - Conduct performance reviews while listening to and gives feedback.
- Facilitates growth of team through
positive reinforcement and professionalism. - Observe sites DAR daily in EPIC and develop opportunities to increase operational efficiencies
Recruit and on-boarding efforts for every division line of staff - Partner with HR business partner to ensure all vacant positions are posted accurately
Instrumental in developing new policies and procedures - Develop health center goals, timelines and objectives based on monthly performance; assisting in
developing actionable metrics; management of operational initiatives - Monitors and evaluates quality improvement activities for multiple centers
- Authorizes purchases of supplies, work orders and business equipment
- Monitor, coach and supervise directly team of over 30 employees.
- Guarantee compliance with HRSA's Federally Qualified Health Centers (FHQCs), Article 28 and 31
sites. - Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and
execution. - Ensure compliance for IPRO, Joint Commission, State and City Inspections.
Program Manager
Montefiore Medical Center - Montefiore Medical Group
12.2016 - 01.2018
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Participated in pilot tests and revised programs based on feedback and results.
- Built teams to address project goals and objectives for multiple projects.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
Community Health Manager
Montefiore Medical Center - Montefiore Medical Group
07.2014 - 12.2016
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Restructured and reorganized the Community Health Department
- Work along the director in developing and submitting the budget for the Community Health Department
- Traveled and presented at various conferences.
Education
Master of Public Health -
Mercer University
Macon, GA07.2004
Master of Science - Biology
Delaware State University
Dover, DE05.1998
Skills
- Best Practices and Standards
- Multidisciplinary team collaboration
- Multi-Site Operations
- Hiring and recruitment
- Analytical and Critical Thinking
- Kronos Timekeeping
- Performance Metric
- Workflow Planning
- Operational Efficiency
- Quality Improvement Plans
- SBAR, PDSA, Six Sigma Knowledge
- NYC DOE School Knowledge
Accomplishments
Published Work “Early experience in using a physical activity tracking device to promote school compliance with NYC DOE guidelines” APHA conference 2016, Denver, CO
Timeline
Practice Administrator
New York Presbyterian
10.2022 - Current
Management Consultant
Montefiore Medical Center - Montefiore Medical Group
10.2022 - 10.2023
Site Administrator
Montefiore Medical Center - Montefiore Medical Group
01.2018 - 09.2022
Program Manager
Montefiore Medical Center - Montefiore Medical Group
12.2016 - 01.2018
Community Health Manager
Montefiore Medical Center - Montefiore Medical Group
07.2014 - 12.2016
Master of Public Health -
Mercer University
Master of Science - Biology
Delaware State University
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