Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pamela Lamons

Pamela Lamons

Valdosta,GA

Summary

Customer service representative with a strong desire to transition into the field of medicine. Leveraging skills and passion for helping others to pursue new career opportunities. Committed to providing exceptional service and support. Eager to contribute to the healthcare industry by utilizing excellent communication and problem-solving abilities. Seeking a challenging role to apply dedication, adaptability, and commitment to delivering outstanding patient care.

Overview

9
9
years of professional experience

Work History

Deli Associate

Loves Travel Stop
06.2024 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
  • Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Accurately operated cash register to process customer payments.

Associate

Chick Fil A
09.2022 - 06.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

Sedgwick Claims Management
09.2021 - 08.2022
  • Applied active listening skills resulting in improved customer satisfaction.
  • Enhanced team interactions through effective communication strategies.
  • Demonstrated proficiency in various computer applications.
  • Maintained high standards of satisfaction in customer care.
  • Resolved complex issues through innovative solutions.
  • Executed efficient keyboard skills.

Deli Clerk

Sunstop
12.2020 - 09.2021
  • Managed deli operations daily.
  • Prepared and cooked meals for customers.
  • Delivered seamless customer interactions to address inquiries and resolve issues.
  • Assisted with stock replenishment.
  • Monitored and adjusted resources for precise take count execution.
  • Coordinated deliveries of trucks to maintain schedule.
  • Thrives in fast-paced environments while maintaining productivity.

Warehouse Associate

Lowes Distribution Center
03.2018 - 08.2020
  • Handled logistics with precision utilizing Reach Truck.
  • Analyzed inefficiencies in production flow and implemented solutions to ensure product continuity.
  • Executed tasks using center rider forklift.
  • Conducted research to choose optimal product based on location.
  • Maintained clear layout and structure within the workspace.
  • Managed tasks improving outcomes.

Jewelry sales associate

Walmart
11.2015 - 03.2018
  • Boosted sales through exceptional customer engagement.
  • Enhanced customer satisfaction through effective communication.
  • Developed and implemented efficient money management strategies.
  • Demonstrated comprehensive computer knowledge.

Education

High School Diploma -

Valdosta High School
Valdosta, GA
05.2014

Skills

  • Food safety
  • Cleaning and sanitizing
  • Safe food handling practices
  • Customer engagement
  • Accurate money handling
  • Sales proficiency
  • Order taking accuracy
  • Reliability and punctuality
  • Strong work ethic
  • Flexible schedule
  • Honesty and integrity
  • Data entry
  • Cash register operation
  • Cash handling
  • Customer service
  • Verbal and written communication
  • Interactive communication skills
  • Heavy lifting
  • Product stocking and rotation
  • Equipment operation
  • Machine safety
  • Sanitation and safety standards

Timeline

Deli Associate

Loves Travel Stop
06.2024 - Current

Associate

Chick Fil A
09.2022 - 06.2024

Customer Service Representative

Sedgwick Claims Management
09.2021 - 08.2022

Deli Clerk

Sunstop
12.2020 - 09.2021

Warehouse Associate

Lowes Distribution Center
03.2018 - 08.2020

Jewelry sales associate

Walmart
11.2015 - 03.2018

High School Diploma -

Valdosta High School

Similar Profiles

CREATE PROFILE
Pamela Lamons