Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Langston

Seattle,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Data Entry position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and efficient Data Entry Clerk with twelve years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Telecommunications and retail sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Bank Balancer/Data Entry Operator

Unisys
09.2005 - 08.2008
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Produced monthly reports with advanced Excel spreadsheet functions.

Doctors Office Manager

Johnson-Connell OBGYN
02.2005 - 08.2005
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments all day
  • Developed and maintained successful relationships with suppliers, contractors, patients, doctors and other departments
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Nordstrom Catalog Call Center

Nordstrom
05.1999 - 08.2004
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to policies.
  • Participated in all team meetings and training sessions to stay informed about product updates and changes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers over 10 customers on company website and access to order process .
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information as needed to maintain customer records.
  • Answered constant flow of 20-50 customer calls per day with minimal wait times.

Education

Bachelor of Arts - General Studies

The Evergreen State College
Olympia, WA
06.2010

No Degree - Graphic Design

Seattle Art Institute
Seattle, WA
09.2003

Skills

  • Administrative Support
  • Project Deadlines
  • Daily Logs
  • Data Input
  • Database Management
  • Balance Sheets
  • Monthly Closings
  • Verifying Data Accuracy
  • 10-Key Certification
  • Efficient Data Entry
  • Information Backup
  • Records Storage
  • Log Activities
  • Information Inputting

Timeline

Bank Balancer/Data Entry Operator

Unisys
09.2005 - 08.2008

Doctors Office Manager

Johnson-Connell OBGYN
02.2005 - 08.2005

Nordstrom Catalog Call Center

Nordstrom
05.1999 - 08.2004

Bachelor of Arts - General Studies

The Evergreen State College

No Degree - Graphic Design

Seattle Art Institute
Pamela Langston