Pamela LeCount
Massillon,OH
Summary
Competent Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Previous roles have seen significant improvement in process efficiency due to expertise in electronic case management systems.
Overview
20
20
years of professional experience
Work History
Eligibility Specialist
Stark County Job & Family Services
Canton, OH
05.2018 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Participated in community events related to social services outreach initiatives.
- Reviewed applications to verify client information and resolve discrepancies.
Lead Vault Teller
First Commonwealth Bank Corporation
Massillon, OH
10.2004 - 05.2018
- Verified and authenticated customers' identification documents for accuracy and completeness.
- Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area.
- Initiated and processed customer transactions including deposits, withdrawals, payments, transfers and loan payments.
- Ensured that all teller drawers were balanced at the end of each shift.
- Maintained accurate records of all incoming and outgoing transactions.
- Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
- Assisted with training new Vault Tellers on operational procedures and policies.
- Processed foreign currency exchange transactions accurately according to established guidelines.
- Performed daily audits of cash drawers to ensure compliance with bank regulations.
- Resolved discrepancies between physical cash balances in the vault and computerized system records.
- Prepared various reports on daily activities as required by management.
- Participated in weekly meetings with department heads to discuss current trends, best practices, and process improvements.
- Maintained knowledge of applicable laws regarding banking operations.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Adhered to regulatory and company security and audit procedures.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Handled many customers daily and processed transactions, deposits, and withdrawals.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
Education
Bachelor of Arts - Elementary School Teaching
UNIVERSITY OF MOUNT UNION
Alliance, OH05-1999
Skills
- Program knowledge
- Advocacy and Counseling
- Telephone Etiquette
- Application assessment
- Knowledgeable in Microsoft Word, Excel
- Recordkeeping and data input
- Effective communication skills
- Eligibility procedures
- Policy Interpretation
- Interviewing
- Documentation And Reporting
- Documentation and paperwork
- Applicant support and service
- Public assistance programs
- Confidentiality
- Income verification
- Data Entry
- Application Review
- Medicaid knowledge
References
References available upon request.
Timeline
Eligibility Specialist
Stark County Job & Family Services
05.2018 - Current
Lead Vault Teller
First Commonwealth Bank Corporation
10.2004 - 05.2018
Bachelor of Arts - Elementary School Teaching
UNIVERSITY OF MOUNT UNION
Similar Profiles
KAREN ZUTALIKAREN ZUTALI
Child Support Enforcement Specialist at Stark County Job & Family ServicesChild Support Enforcement Specialist at Stark County Job & Family Services
Jaclyn HarenJaclyn Haren
Eligibility Referral Specialist II at Stark County Job And Family ServicesEligibility Referral Specialist II at Stark County Job And Family Services
Anthony BookerAnthony Booker
Social Services Worker II at Butler County Department of Job & Family Services - Adult Protective ServicesSocial Services Worker II at Butler County Department of Job & Family Services - Adult Protective Services