Pamela Lee
Queens Village,NY
Summary
Dynamic Assistant Vice President at Interior Builders Group, Inc., skilled in legal research and client management. Achieved operational excellence by enhancing financial reporting and strategic planning, while fostering a collaborative team environment. Leveraged data analysis to drive informed decisions, consistently exceeding customer satisfaction through innovative problem-solving and effective leadership.
Overview
19
19
years of professional experience
Work History
Assistant Vice President
Interior Builders Group, Inc.
New York, NY
02.2005 - 02.2024
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Worked closely with other executive team members on strategic planning initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner while maintaining excellent service standards.
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Performed research into new technologies that could benefit the company's operations.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Created and maintained a positive working environment through effective leadership practices.
- Drafted responses to incoming correspondence on behalf of senior leadership.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Maintained up-to-date records of personnel files including performance reviews, disciplinary actions.
- Delegated work to staff, setting priorities and goals.
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
Education
Paralegal Studies
Bryant And Stratton College
Getzville, NY12-2024
Bachelor of Science - Psychology
York College
Jamaica, NY06-2000
Skills
- Legal research
- Contract drafting
- Regulatory compliance
- Client management
- Data analysis
- Project management
Timeline
Assistant Vice President
Interior Builders Group, Inc.
02.2005 - 02.2024
Paralegal Studies
Bryant And Stratton College
Bachelor of Science - Psychology
York College
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