Pamela Lee-Frank
Sacramento
Summary
Detail-oriented dental professional with extensive experience in patient support and procedural assistance. Known for fostering teamwork and enhancing patient experiences, ready to leverage skills to drive operational success.
Overview
21
21
years of professional experience
Work History
Lead Registered Dental Assistant
Dr. Viren R. Patel / Dr. Lance Metsger My Smile Folsom
Folsom, CA
07.2009 - 07.2026
- Led patient care initiatives, ensuring comfort and safety during dental procedures.
- Trained and mentored junior dental assistants, fostering skill development and teamwork.
- Oversaw sterilization protocols, maintaining compliance with health regulations and enhancing workplace safety.
- Managed inventory of dental supplies, optimizing stock levels for operational efficiency.
- Assisted in developing office policies, streamlining workflows and enhancing practice efficiency.
- Conducted patient education on oral hygiene practices, promoting preventive care strategies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Supported dentists during procedures, assisting with dental fillings, permanent, and temporary crowns and sealants.
- Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
- Improved patient satisfaction by providing efficient and accurate dental assistance during various procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Provided customized oral health advice based on individual patient needs, promoting long-term wellness beyond the office visitation period.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Crowns & Bridges, Oral Surgery, Placement of implants casts and impressions as well as lab work and case management.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted in complex dental procedures, resulting in successful treatments and reduced recovery times.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Conducted regular equipment maintenance checks to ensure proper function and longevity of tools.
- Performed radiographic examinations accurately while adhering to safety guidelines; ensuring proper diagnosis support for dentists.
- Collaborated with dentists to develop comprehensive treatment plans, enhancing patient outcomes.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Small Business Owner
Mr. Pickles Sandwich Shops (3) Locations
Sacramento, CA / Loomis, CA/ South Sacramento, CA
04.2005 - 08.2012
- Managed daily operations, ensuring compliance with food safety standards and regulations.
- Trained and mentored staff to improve service efficiency and teamwork in high-volume settings.
- Analyzed sales trends to optimize menu offerings and promotional campaigns for increased revenue.
- Developed and implemented operational strategies to enhance customer satisfaction across three locations.
- Established vendor relationships to secure quality ingredients while managing cost controls effectively.
- Managed the bookkeeping of all 3 locations
- Oversaw inventory management systems, reducing waste and improving product availability across locations.
- Led community engagement initiatives to strengthen brand presence and foster customer loyalty.
- Streamlined operational processes, resulting in improved workflow efficiencies and staff productivity.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
High School Diploma -
LSU Louisiana State Univ. & Texas Tech University
Baton Rouge LA. & Lubbock Tx. Dental Assisting - Dentistry
Western Career College of Dentistry
Sacramento, CA.07-2009
Skills
- Dental procedure support
- Dental procedure preparation
- Four-handed procedures
- Dental radiography expertise
- Radiology skills
- Infection control proficiency
- Dentrix proficiency
- Patient care
- Oral surgery preparation
- Treatment room breakdown
- Procedure support
- Dental software expertise
Accomplishments
- Used Microsoft Excel to develop SDS tracking spreadsheets.
- Mentored over several dental assistants.
- Worked as a Subject Matter Expert for The Department of Consumer Affairs for California creating exams for future RDA licensees
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Registered Dental Assistant
Dr. Viren R. Patel / Dr. Lance Metsger My Smile Folsom
07.2009 - 07.2026
Small Business Owner
Mr. Pickles Sandwich Shops (3) Locations
04.2005 - 08.2012
High School Diploma -
LSU Louisiana State Univ. & Texas Tech University
Dental Assisting - Dentistry
Western Career College of Dentistry
Awards
* Honored 'Key to the City of El Paso' for my accomplishments in gymnastics and representing the city internationally.
* United States Gymnastics Team 1980
* All American Gymnastics Team 1978
* Pan Americana Macabien Games Champion, Mexico City Mexico 1979
* City of El Paso Athletic 'Hall of Fame Athlete of the Year' 1977 & 1978
* Who's Who Among American High School Students 1980 & 1981
* Awarded El Paso's 'Outstanding Young Lady award' by the Optimists Clubs International 1979
* Employee of the Year by Village RV, Roseville 1994