Pamela Lewis
Greensboro,NC
Summary
Dynamic professional with a proven track record at Costco, adept in customer service and CRM software proficiency. Excelled in enhancing member satisfaction and loyalty through personalized service and effective problem-solving. Skilled in training teams and improving client retention strategies, demonstrating a goal-oriented mindset and exceptional adaptability.
Overview
15
15
years of professional experience
Work History
Membership Sales Representative
Costco
11.2016 - 01.2025
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
- Assisted in maintaining a clean, organized work environment conducive to productivity.
Billing Specialist
Ringer Center
01.2014 - 01.2016
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Processed payments by reconciling transactions and updating accounts.
- Generated monthly billing statements with precise account information.
- Monitored account aging reports to identify overdue accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Receptionist Administrator
Delancey Street Movers
03.2010 - 09.2013
- Prioritized tasks to ensure timely completion of daily responsibilities.
- Coordinated office activities by managing schedules and organizing meetings.
- Facilitated clear communication by acting as a central point of contact for clients and staff.
- Delivered important information to relevant parties for keeping everyone informed and updated.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
Education
No Degree - Paralegal Studies
GTCC
Greensboro01-2013
Skills
- Customer service
- Membership processing
- Goal-oriented mindset
- Adaptability to change
- Product and service sales
- Client retention strategies
- Team Training
- CRM software proficiency
- Persuasive presentation
- Problem-solving
- Time management
- Listening skills
- Attention to detail
Million Dollar Club
Total number of Membership sign ups verus what they bought in store.
Timeline
Membership Sales Representative
Costco
11.2016 - 01.2025
Billing Specialist
Ringer Center
01.2014 - 01.2016
Receptionist Administrator
Delancey Street Movers
03.2010 - 09.2013
No Degree - Paralegal Studies
GTCC
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