Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Lexow

Palos Heights,IL

Summary

High-performing Regional Director of Operations Mananager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Proven record overseeing and supporting multiple locations to meet and exceed EBIDTA goals. Dedicated to sustaining operational accuracy, efficiency and delivering results for optimal profitability.

Overview

11
11
years of professional experience

Work History

Specilaty1Partners
Houston, TX
02.2023 - Current
  • Worked with Senior Leadership filtering down company policies and procedures to practice locations
  • Mentored and guided office managers on proper processes and methodologies to be able to meet both production and revenue goals.
  • Hired talented team members whose values aligned with our mission and goals.
  • Aligned procedures and protocols with changing business demands.
  • Reviewed monthly P&L's with office managers, developing plans to keep EBIDTA at or above 25-30%.
  • Minimized turnover through effective training and employee engagement programs.
  • Developed and implemented monthly training seminars for office mangers.
  • Developed daily, weekly and monthly checklists to be used at the office level.
  • Maximized office revenue by optimizing daily operations. Worked with offices on effective scheduling.
  • Improved individual location efficiency through effective leadership restructure.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Coached staff members to develop long-term career goals.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with all team members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Incorporated best practices for organic growth.

Regional Manager of Operations

Redwood Dental/SmilePartners
Troy, MI
02.2020 - 02.2023
  • Mentored and guided office managers on proper processes and methodologies to be able to meet both production and revenue goals.
  • Hired talented team members whose values aligned with our mission and goals.
  • Aligned procedures and protocols with changing business demands.
  • Reviewed monthly P&L's with office managers, developing plans to keep EBIDTA at or above 25-30%.
  • Minimized turnover through effective training and employee engagement programs.
  • Developed and implemented monthly training seminars for office mangers.
  • Developed daily, weekly and monthly checklists to be used at the office level.
  • Maximized office revenue by optimizing daily operations. Worked with offices on effective scheduling.
  • Improved individual location efficiency through effective leadership restructure.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Coached staff members to develop long-term career goals.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with all team members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Incorporated best practices for organic growth.

Insurance and AR Supervisor

Family Dental Care
03.2013 - 03.2020
  • Trained team members on all aspects of insurance from submitting to closing claim.
  • Created standard appeal letters to be sent to insurance companies.
  • Created weekly checklists to monitor performance.
  • Worked with team members to ensure collection rates, both over the counter and insurance, of 90-95%.
  • Worked with collection agency for all outstanding balances over 180 days.
  • Ensured that all balance over 30 days were being addressed and handled in timely matter.

Education

Bachelor of Arts - Education

Saint Xavier University
Chicago, IL
05.1996

Skills

  • Operational Management
  • Team Building
  • Team Leadership
  • Verbal and Written Communication
  • Positive attitude
  • Reliable
  • Goal Setting
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Budget Management
  • Performance Evaluations
  • Managing Operations and Efficiency
  • Revenue Forecasting
  • P&L Management
  • Service Utilization Improvements
  • Critical Thinking
  • Employee Training Program
  • Profitability Strategies

Timeline

Specilaty1Partners
02.2023 - Current

Regional Manager of Operations

Redwood Dental/SmilePartners
02.2020 - 02.2023

Insurance and AR Supervisor

Family Dental Care
03.2013 - 03.2020

Bachelor of Arts - Education

Saint Xavier University

Similar Profiles

CREATE PROFILE
Pamela Lexow