Pamela Link
Waukee
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Patient Care Navigator
Urology Center of Iowa
01.2022 - 01.2025
- Launched and developed in-office dispensary operations, establishing workflows and procedures to ensure regulatory compliance and patient safety.
- Managed procurement and inventory of oncology and specialty medications valued at $1.9M monthly, maintaining supply levels, expediting orders, and ensuring timely drug availability.
- Oversaw prior authorization processes for all prescribed medications, collaborating with providers and insurers to minimize delays in patient treatment.
- Secured foundation grants and financial assistance by evaluating patient co-pays and income, reducing financial barriers to life-saving cancer therapies.
- Processed and dispensed a wide range of prescriptions, including oncolytics, ADT, Kyzatrex (oral testosterone), erectile dysfunction therapies, and estradiol creams.
- Maintained compliance with prescription audits and documentation requirements, ensuring accurate records, timely submissions, and adherence to all regulatory standards.
- Ensured safe, clean, and compliant operations by adhering to infection-control policies, regulatory guidelines, and pharmacy best practices.
- Coordinated ordering and allocation of injection medications, ensuring availability for patient appointments and treatment schedules.
- Accurately entered patient records and insurance information into the dispensary system, supporting billing accuracy and patient care continuity.
Rehab Technician
Stewart Memorial Community Hospital
01.2018 - 01.2020
- Scheduled patients with appropriate therapists based on physician orders and patient needs, ensuring timely access to therapy services.
- Coordinated scheduling requests to minimize wait times and optimize therapist caseloads.
- Answered and directed calls from patients, providers, departments, and external facilities, providing accurate information and responsive support.
- Maintained accurate patient records and insurance information, ensuring smooth billing and continuity of care.
- Prepared and routed documentation for physician review and signatures, supporting compliance with regulatory requirements.
- Managed rehabilitation department inventory, anticipating supply needs, placing and expediting orders, verifying deliveries, and removing outdated items.
- Safeguarded patient and employee privacy by following HIPAA and institutional protocols.
- Organized and archived patient files upon discharge for accurate inclusion in hospital medical records.
Pharmacy Technician
Woodlawn Pharmacy
01.2014 - 01.2018
- Processed and filled prescriptions received by phone, fax, and email, ensuring accuracy and timely service.
- Maintained and updated patient records and insurance information, supporting billing accuracy and continuity of care.
- Prepared weekly and monthly compliance packaging for long-term care facilities, ensuring proper dosage, labeling, and delivery.
- Managed pharmacy inventory by anticipating supply needs, placing and expediting orders, verifying deliveries, and removing outdated medications.
- Ensured safe and compliant operations by adhering to pharmacy procedures, regulations, and infection-control protocols.
- Organized prescriptions for pharmacist review and dispensing, including preparing labels and calculating accurate quantities.
- Maintained complete and compliant documentation by recording and filing physician orders and prescriptions.
Pharmacy Technician
Sterling Pharmacy (Formerly Lutz Pharmacy)
01.2013 - 01.2014
- Assisted patients in person and by phone, answering questions, addressing requests, and referring inquiries to the pharmacist as appropriate.
- Prepared weekly and monthly compliance packaging to ensure accuracy and adherence for patients with long-term medication needs.
- Monitored and maintained pharmacy inventory, including anticipating medication demand, placing and expediting orders, verifying shipments, and removing outdated stock.
- Upheld safety and compliance standards by following established pharmacy procedures, regulations, and infection-control protocols.
- Organized and prepared prescriptions for pharmacist dispensing, including labeling, dosage calculations, and medication order verification.
- Maintained accurate records by recording and filing physician orders and prescriptions in compliance with regulatory requirements.
Executive Assistant
Sterling Pharmacy (Formerly Lutz Pharmacy)
01.2011 - 01.2013
- Answered and routed incoming calls while greeting and directing patients, clients, and visitors to appropriate staff.
- Collected and entered intake data for new and existing patients, ensuring accurate records in the pharmacy system.
- Managed onboarding and discharge processes for prescription patients, coordinating with pharmacists and providers.
- Scheduled patient appointments and facilitated pharmacist follow-up, supporting patient care and continuity of services.
- Organized and maintained manual and electronic files for the pharmacy department, ensuring compliance and accessibility.
- Performed data entry for both pharmacy operations and bookstore management systems.
- Prepared and maintained accounts receivable reports for ambulatory and long-term care pharmacies as well as the bookstore.
- Handled billing, filing, and records management to support financial accuracy and departmental efficiency.
- Provided general administrative support and completed additional projects as assigned.
Education
Business Management -
William Penn
01.2007
Business Curriculum - undefined
DMACC
01.1995
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Accomplishments
- Launched and managed an in-office dispensary, improving patient access to medications and streamlining internal processes.
- Built and nurtured partnerships with charitable foundations to secure financial support and reduce cost barriers for cancer patients.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician/Patient Care Navigator
Urology Center of Iowa
01.2022 - 01.2025
Rehab Technician
Stewart Memorial Community Hospital
01.2018 - 01.2020
Pharmacy Technician
Woodlawn Pharmacy
01.2014 - 01.2018
Pharmacy Technician
Sterling Pharmacy (Formerly Lutz Pharmacy)
01.2013 - 01.2014
Executive Assistant
Sterling Pharmacy (Formerly Lutz Pharmacy)
01.2011 - 01.2013
Business Curriculum - undefined
DMACC
Business Management -
William Penn
Awards
Recognition of Quality and Excellence - UROGPO
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