Overview
Work History
Education
Skills
Timeline
Generic

Pamela Lishey

Las Vegas

Overview

18
18
years of professional experience

Work History

Homeowners Board Secretary

Idlewood Homeowners Association
Las Vegas
09.2020 - Current
  • Supported the development of policies and procedures for the association's operations.
  • Monitored deadlines associated with tasks assigned to directors during board meetings.
  • Managed relationships with external stakeholders such as legal counsels, auditors, vendors and others.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Assistant Manager of Customer Service

American Honda Motor Co
Torrance
02.2017 - 09.2020
  • Managed daily operations of customer service team at American Honda Motor Co.
  • Developed training materials for new customer service representatives.
  • Implemented process improvements for handling customer inquiries efficiently.
  • Monitored performance metrics to ensure service quality and consistency.
  • Led team meetings to discuss challenges and share best practices.

Senior Training Specialist

American Honda Motor Co
Torrance
01.2010 - 05.2014
  • Developed and delivered training programs for new employees across multiple departments.
  • Collaborated with management to assess training needs and design tailored curricula.
  • Evaluated training effectiveness through feedback and made adjustments to content.
  • Designed custom training solutions centered on adult learning principles.
  • Analyzed performance data to measure training program effectiveness.

Human Resources Generalist

American Honda Motor Co
Torrance
07.2007 - 01.2010
  • Managed employee onboarding and orientation processes for new hires.
  • Coordinated training programs to enhance employee skills and knowledge.
  • Conducted exit interviews to gather feedback on employee experiences.
  • Maintained HRIS data accuracy for personnel records and compliance reporting.
  • Facilitated conflict resolution between employees through mediation sessions or counseling services.
  • Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
  • Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.

Education

Bachelor of Science - Business Administration

University of La Verne
La Verne, CA
06-1991

Skills

  • Policy writing
  • Meeting coordination
  • Stakeholder management
  • Document preparation
  • Compliance monitoring
  • Customer relationship management
  • Employee training
  • Problem solving
  • Conflict resolution

Timeline

Homeowners Board Secretary

Idlewood Homeowners Association
09.2020 - Current

Assistant Manager of Customer Service

American Honda Motor Co
02.2017 - 09.2020

Senior Training Specialist

American Honda Motor Co
01.2010 - 05.2014

Human Resources Generalist

American Honda Motor Co
07.2007 - 01.2010

Bachelor of Science - Business Administration

University of La Verne

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Pamela Lishey