Pamela Lishey
Las Vegas
Overview
18
18
years of professional experience
Work History
Homeowners Board Secretary
Idlewood Homeowners Association
Las Vegas
09.2020 - Current
- Supported the development of policies and procedures for the association's operations.
- Monitored deadlines associated with tasks assigned to directors during board meetings.
- Managed relationships with external stakeholders such as legal counsels, auditors, vendors and others.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Assistant Manager of Customer Service
American Honda Motor Co
Torrance
02.2017 - 09.2020
- Managed daily operations of customer service team at American Honda Motor Co.
- Developed training materials for new customer service representatives.
- Implemented process improvements for handling customer inquiries efficiently.
- Monitored performance metrics to ensure service quality and consistency.
- Led team meetings to discuss challenges and share best practices.
Senior Training Specialist
American Honda Motor Co
Torrance
01.2010 - 05.2014
- Developed and delivered training programs for new employees across multiple departments.
- Collaborated with management to assess training needs and design tailored curricula.
- Evaluated training effectiveness through feedback and made adjustments to content.
- Designed custom training solutions centered on adult learning principles.
- Analyzed performance data to measure training program effectiveness.
Human Resources Generalist
American Honda Motor Co
Torrance
07.2007 - 01.2010
- Managed employee onboarding and orientation processes for new hires.
- Coordinated training programs to enhance employee skills and knowledge.
- Conducted exit interviews to gather feedback on employee experiences.
- Maintained HRIS data accuracy for personnel records and compliance reporting.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
Education
Bachelor of Science - Business Administration
University of La Verne
La Verne, CA06-1991
Skills
- Policy writing
- Meeting coordination
- Stakeholder management
- Document preparation
- Compliance monitoring
- Customer relationship management
- Employee training
- Problem solving
- Conflict resolution
Timeline
Homeowners Board Secretary
Idlewood Homeowners Association
09.2020 - Current
Assistant Manager of Customer Service
American Honda Motor Co
02.2017 - 09.2020
Senior Training Specialist
American Honda Motor Co
01.2010 - 05.2014
Human Resources Generalist
American Honda Motor Co
07.2007 - 01.2010
Bachelor of Science - Business Administration
University of La Verne