Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Lizanich

Frisco,TX

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience

Work History

General Manager

Cubesmart
11.2021 - Current
  • Promoted to General Manager within first year of employment with CubeSmart.
  • Implemented first Annexation in District and operated two facilities without interruption in operations and customer service.
  • Devised organization of absorbing all operational and managerial systems into one location.
  • Managed capital expenditure project during Annexation.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Agent

New York Life Insurance Co
04.2018 - 10.2021
  • Quoted prices and credit terms to prepare sales contracts
  • Organized and coordinated meetings and conference calls with various individuals
  • Answered 50 calls per day
  • Obtained client information by answering telephone calls
  • Called 100 prospective clients in market area per month to explain products offered and qualify leads
  • Used New York Life CRM software to input and process orders
  • Provided customer service for inbound and outbound calls answering questions and providing basic troubleshooting support
  • Resolved caller issues quickly and thoroughly
  • Advised customers about new products and assisted customers in determining best product for needs
  • Handled and resolved customer complaints through listening to their concerns and resolving them with departments on client's behalf
  • Collaborated with team members to resolve issues and identify appropriate issues for escalation.

Financial Services Representative

NYLIFE Securities LLC
04.2018 - 10.2021
  • Worked closely with management to strategize sales techniques to increase branch production and customer service
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances
  • Continually boosted branch production and revenue by 50% by consistently meeting all monthly and quarterly sales goals
  • Consistently ranked in top 5 for sales in district of over 185 advisors
  • Effectively used EXCEL and MICROSOFT WORRD to access customer details and databases
  • Offered competitive financial solutions and retail financing options
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Managed several individual projects simultaneously for product lifecycle development.
  • Collected data and performed customer needs analysis.
  • Utilized ground-up approach to integrating CRM resources to optimize resource and time allocation.
  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • Collaborated with creative teams to introduce rich media assets to ongoing development cycles.
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.

Financial Professional

Flynn Wealth Management Group
05.2009 - 04.2018
  • Worked closely with management to strategize sales techniques to increase through evaluation and customer service
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database
  • Trained and supported 6 sales associates to improve customer satisfaction by 50%
  • Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.

Education

Master of Science - Business Management

Central Michigan University
Mount Pleasant, MI
04.1993

Bachelor of Science - Marketing

Central Michigan University
Mount Pleasant, MI
12.1987

Skills

  • Financial Statement Review
  • Microsoft Excel
  • Focus and Follow-Through
  • Adobe Systems Adobe Acrobat
  • Microsoft Internet Explorer
  • Microsoft Outlook
  • Policy Development and Enforcement
  • Project Management
  • Microsoft Windows
  • Business Leadership
  • Customer Service
  • Microsoft Office
  • Administrative Management
  • Cost Management
  • Financial Management
  • Fire Safety Regulations
  • Tenant and Eviction Laws

Timeline

General Manager

Cubesmart
11.2021 - Current

Agent

New York Life Insurance Co
04.2018 - 10.2021

Financial Services Representative

NYLIFE Securities LLC
04.2018 - 10.2021

Financial Professional

Flynn Wealth Management Group
05.2009 - 04.2018

Master of Science - Business Management

Central Michigan University

Bachelor of Science - Marketing

Central Michigan University

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Pamela Lizanich