Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Lloyd

Las Vegas

Summary

Skilled customer service professional with 6 years of experience in retail and warehouse environments, excelling in team leadership and training. Proven ability to enhance customer satisfaction through effective communication and operational efficiency. Successfully managed technical and restaurant operations while overseeing staff training, contributing to improved service delivery and sales performance. Seeking to leverage expertise in customer service to drive success in a dynamic organization.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Popfit
08.2024 - Current
  • Picking orders and entering unfinished order into issue system for completion daily.
  • Replenishing goods and entering them into restock system to be available for purchase next day.
  • Reporting any stock issues to management to correct onhand items for picking.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Senior Assistant Store Manager

Chuck E Cheese
02.2023 - 08.2024
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
  • Oversaw staff performance evaluations and provided constructive feedback to support professional development.
  • Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managing all restaurant operations, parties, and walk in parties daily.
  • Troubleshooting games and overseeing technical operations daily and submitting reports to corporate and informing game technicians.
  • Prepping food for salad bar and menu daily and overseeing kitchen production and food quality.
  • Supervising and collaborating with all staff of 15 members daily to ensure customer satisfaction and following up with guest for feedback.

Lead

Walgreens
02.2021 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Managing and balance cash drawers, recording balances at opening and closing daily.
  • Work on planogram and promotion signage on a daily basis to keep store updated.

Warehouse Associate

Slice of Life
02.2018 - 11.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Following recipes and format to ensure name brand jerky is fully cooked in ovens.
  • Measuring, packing, and labeling all jerky for shipment boxes.
  • Following sanitation protocol to ensure all surfaces are clean of cross contamination and allergens.

Cashier

Office Depot
03.2016 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocking items from freight and up stock daily to replenish floor displays.
  • Operating Copy & Print Center services from start to finish daily.

Education

Science

Art Institute of Las Vegas
Las Vegas, NV

Skills

  • Money handling
  • Staff supervision
  • Customer service
  • Staff training and development
  • Team leadership
  • Cash handling
  • Punctual and reliable
  • Store opening and closing
  • POS systems
  • Adaptability and dependability
  • Retail merchandising
  • Computer skills

Timeline

Warehouse Associate

Popfit
08.2024 - Current

Senior Assistant Store Manager

Chuck E Cheese
02.2023 - 08.2024

Lead

Walgreens
02.2021 - 05.2023

Warehouse Associate

Slice of Life
02.2018 - 11.2020

Cashier

Office Depot
03.2016 - 02.2018

Science

Art Institute of Las Vegas

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