Pamela Lockett
Murfreesboro,TN
Summary
Experienced Administrative Support professional in a fast-paced Call Center environment. Skilled in multitasking and adapting to change without sacrificing customer service quality and efficiency.
Overview
15
15
years of professional experience
Work History
Adv Medical Support Asst
Veterans Administration
Murfreesboro, TN
11.2015 - 09.2021
- Communicated with patients, families, doctors, insurance companies, and other medical staff.
- Also provided information about clinic policies, procedures, and locations.
- Performed administrative tasks, such as entering information into electronic records, maintaining patient records, and updating insurance and demographic information.
- Worked collaboratively with a multidisciplinary team to identify and resolve patient issues.
- Participated in team meetings, shared information, and provided input on problem solving.
- Resolved local administrative complaints and referred other complaints to the appropriate authorities. Also provided input on performance and resolved daily workplace issues.
- Scheduled in/outbound appointments, consultations, and referrals with other clinics and specialties.
- Monitored pre-appointment requirements, such as lab work or X-rays
- Managed a tracking system for follow-up care, such as consults, tests, etc.
- Managed electronic wait list to verify and validate accuracy and resolve issues.
- Connected veteran directly to nurse's line in health crisis situations.
- Proficient in CPRS and GUI
Cashier/Asst. Customer Service Manager
Walmart
Murfreesboro, TN
05.2013 - 07.2015
- Cashier duties: checked out customers, handled cash/credit transactions, issued refunds
- Assisted customers with purchases and fielded customer questions and complaints
- Trained Cashiers
- Set up/Take down modules and put PICS on shelves
Owner/Operator
Family Day Care
Powder Springs, GA
06.2006 - 08.2013
- Provided a safe clean environment for children ages 6wks - 12yrs old
- Planned routines/activities that contributed to each child's physical, mental, emotional and social well-being
- Also offered critical thinking exercises, health, nutrition and field trips (fun and educational)
Education
CHILD CARE CERTIFICATE -
Vo-Tech
Orlando, FL01.1986
Some College (No Degree) - Business Administration
Temple College
Temple, TXSome College (No Degree) - Medical Technology
Central Texas College
Killeen, TXSkills
- Administrative Support
- Multitasking
- Customer Service
- Flexibility
- Quality Assurance
- Efficiency
- Appointment Scheduling
- Patient Communication
- Electronic Health Records Management
- Detail Oriented
- Medical terminology proficiency
- Patient Scheduling
- Patient Records Maintenance
- Patient Care Coordination
- HIPAA Compliance
- Data Entry
- Patient-focused care
- Patient Flow Management
Timeline
Adv Medical Support Asst
Veterans Administration
11.2015 - 09.2021
Cashier/Asst. Customer Service Manager
Walmart
05.2013 - 07.2015
Owner/Operator
Family Day Care
06.2006 - 08.2013
CHILD CARE CERTIFICATE -
Vo-Tech
Some College (No Degree) - Business Administration
Temple College
Some College (No Degree) - Medical Technology
Central Texas College
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