Pamela London
Nashville,TN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Field Sales Representative, SR
United States Postal Service, USPS
10.2010 - 12.2014
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted research to monitor market conditions and industry competitors.
- Represented company brand during customer and prospect interactions.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Maintained accurate and thorough records of leads and customer account information.
- Maintained responsibility for 30 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Closed over 75 deals in less that 12 months.
- Cultivated new leads through application of Sales Force Management.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Liaised between clients and support team to quickly resolve issues.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented information to customers, peers and management.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
- Demonstrated consistent track record of overachieving sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Built and maintained positive relationships with diverse stakeholders.
- Developed and maintained strong working relationships with Shipping and Mailing professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion for the Shipping Industry.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Prepared and delivered presentations to assigned customers to highlight offerings and secure new business.
- Facilitated sales of USPS Expedited Shipping Products to customers.
- Presented professional image consistent with USPS's brand values.
- Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
- Coordinated with USPS Mail Processing and Shipping Product vendors to ensure timely delivery of mail and packages.
Small Business Specialist
U.S Postal Service
10.2004 - 08.2010
- Prospected for new business through networking, community outreach and customer referral generation.
- Consulted on business packages and made personalized recommendations.
- Developed customized solutions of deposit, lending and other products for small business customers.
- Created and managed community events and customer promotions.
- Utilized both Customer Connect and Business Connect programs to generate leads.
Mgr., Business Development Team
U.S. Postal Service, USPS
09.2004 - 09.2005
- Onboarded new employees with training and new hire documentation.
- Prepared and recommended long-range plans for development of department personnel.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
Sales Specialist/Account Manager
U.S. Postal Service, USPS
04.1993 - 03.2004
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Listened to customer needs and proposed matching solutions from USPS Shipping and Expedited products.
- Drafted, finalized and submitted paperwork to complete sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Drove team revenue totals by bringing in top sales numbers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Interacted with approximately 12-15 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Motivated and trained 10-15 team members to meet and exceed sales goals through positive reinforcement.
Education
No Degree - Business
Draughons Business College
Nashville, TNHigh School Diploma -
Hume Fogg Tech
Nashville, TN06.1976
Skills
- Territory Assignments
- Customer Service Standards
- Client Needs Assessment
- Business Development
- Sales Cycle
- Effective Customer Service
- Revenue Generation
- Service Accounts
- Sales Forecasts
- Training Seminars
- Product Recommendations
- Social Media Platforms
Timeline
Field Sales Representative, SR
United States Postal Service, USPS
10.2010 - 12.2014
Small Business Specialist
U.S Postal Service
10.2004 - 08.2010
Mgr., Business Development Team
U.S. Postal Service, USPS
09.2004 - 09.2005
Sales Specialist/Account Manager
U.S. Postal Service, USPS
04.1993 - 03.2004
No Degree - Business
Draughons Business College
High School Diploma -
Hume Fogg Tech
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