Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Long

Lake Charles,LA

Summary

Competent Accounts Receivable Specialist bringing over 15 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

24
24
years of professional experience

Work History

Accounts Receivable Clerk

Access Healthcare Management
12.2018 - Current
  • Prepared and emailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Processed check deposits and filing of receipts to record money received.
  • Prepared billing statements and invoices for Personal Injury Attorneys and recorded transaction date, price and fees to support accuracy.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
  • Generated accounts receivable reports, as needed by clients, to submit total account balances.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Managed and responded to correspondence and inquiries from clients.

Accounts Receivable Clerk

AdSource Outdoor Advertising
07.2016 - 12.2018
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Utilized Microsoft Excel and QuickBooks software to manage invoices and payments.
  • Contacted clients with past due accounts to formulate payment plans and discuss options.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Input financial data and produced reports using Quickbooks and Excel.
  • Answered phones as receptionist as well
  • Prepared Commission payments and remotely deposited them for Outside Sales Agents who were employed on a 1099 basis.
  • Acted as the Community Relations Coordinator, where I planned and purchased all giveaways for community events, and negotiated charity advertising in exchange for tickets to events.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Tracked financial progress by creating quarterly and yearly balance sheets.

Customer Service Representative/Accounts Receivable Clerk

Lake Area Office Products
10.2008 - 07.2016
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to inbound inquiries regarding accounts and payments as Accounts Receivable Clerk
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Utilized Microsoft Excel and QuickBooks to manage invoices and payments.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Processed orders at the end of the day, to ensure all products were received overnight, for delivery the next day.
  • Outside Sales Representative for One Year

Customer Service Representative

Cameron Communications
08.2005 - 09.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted available products and services to customers during service, account management, and order calls.

Customer Service Representative/Directory Assistance Operator

Bellsouth
08.1999 - 06.2005
  • Promoted available products and services to customers during service, account management, and order calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services while employed as Operator.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

No Degree - Basic Electricity Course - Bellsouth

Sowela Technical Community College
Lake Charles, LA

High School Diploma -

Forest Hill Academy
Forest Hill, LA
05.1996

Skills

  • Invoice Preparation
  • Strong Customer Service Skills
  • Quickbooks, Word, Outlook and Excel knowledge
  • Mail Routing
  • Account Monitoring
  • Payment Coordination
  • Customer Relations
  • GL Entries

Timeline

Accounts Receivable Clerk

Access Healthcare Management
12.2018 - Current

Accounts Receivable Clerk

AdSource Outdoor Advertising
07.2016 - 12.2018

Customer Service Representative/Accounts Receivable Clerk

Lake Area Office Products
10.2008 - 07.2016

Customer Service Representative

Cameron Communications
08.2005 - 09.2007

Customer Service Representative/Directory Assistance Operator

Bellsouth
08.1999 - 06.2005

No Degree - Basic Electricity Course - Bellsouth

Sowela Technical Community College

High School Diploma -

Forest Hill Academy

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Pamela Long