Pamela Lopez
7358 Prickley Pear Dr.,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REP
MAXIMUS (LIMITED SERVICE)
10.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- In the span of the three months working, my customer service satisfaction average exceeded company standard with a 95% issue resolution.
CUSTOMER SERVICE REP
GC Services
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CUSTOMER SERVICE REP
TLC Associates
02.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier
Walmart
08.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
McDonald's
08.2015 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
Education
College Science -
El Paso Community College
El Paso, TX08.2018
Diploma -
Franklin High School
El Paso, TX06.2018
Skills
- Bilingual (Spanish/English)
- Multitasker
- Fast learner
- Very good with computers
- Data Entry
- Account Updating
- Product Knowledge
- Information Security
- Complaint Resolution
- Payment Processing
- Microsoft Excel
- Active Listening
- Research
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Microsoft Word, Excel, PowerPoint
References
References available upon request.
Timeline
CUSTOMER SERVICE REP
MAXIMUS (LIMITED SERVICE)
10.2023 - 02.2024
CUSTOMER SERVICE REP
GC Services
05.2023 - 08.2023
CUSTOMER SERVICE REP
TLC Associates
02.2021 - 12.2022
Cashier
Walmart
08.2018 - 12.2019
Cashier
McDonald's
08.2015 - 04.2017
College Science -
El Paso Community College
Diploma -
Franklin High School
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