Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Lopez

Pamela Lopez

Lake Odessa,MI

Summary

Dynamic Quality Assistant at Herbrucks with a proven track record in inventory management and quality control. Enhanced customer satisfaction through proactive issue resolution and effective communication. Championed process improvements, resulting in increased efficiency and team accountability. Skilled in employee training and conflict resolution, fostering a collaborative work environment.

Overview

2026
2026
years of professional experience

Work History

Quality Assistant

Herbrucks
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Departmant Manager

Mcdonalds
08.2021 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Patient Care Taker

State Of Michigan Psychiatric Hospital
01.2007 - Current
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Increased patient adherence to prescribed treatments by educating them about their conditions and the importance of following medical advice.
  • Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
  • Collaborated with healthcare professionals to develop comprehensive care plans tailored to each patient''s unique needs.
  • Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various needs.
  • Reduced hospital readmissions through proactive follow-up care, ensuring that patients received the necessary support after discharge.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.

Education

Dental Assistant - Dental

Olympia
Grand Rapids, MI
02.2005

Skills

  • Inventory management
  • Quality control
  • Process improvement
  • Project management
  • Customer feedback
  • Team building
  • Employee training
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Emotional support
  • Cross-training initiatives
  • Performance evaluation
  • Customer satisfaction
  • Documentation control
  • Quality management systems
  • Supplier quality
  • Product inspection
  • Preventive actions
  • Corrective actions
  • Total quality management
  • Calibration management
  • Control charts
  • Validation protocols
  • Customer focus
  • Quality audits
  • Raw material inspection
  • Inspections
  • Surface swab tests
  • Batch production records
  • Multitasking capacity
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Materials knowledge
  • Decision-making
  • Industrial safety
  • Relationship building
  • Inspection and testing reports
  • Documentation and recordkeeping
  • Item sorting
  • Reporting and analysis
  • Visual inspection
  • Defect identification
  • Task prioritization
  • Safety standards
  • Equipment operation
  • Self motivation
  • Product knowledge
  • Measurement techniques
  • Good manufacturing practices
  • Analytical thinking
  • Sample testing
  • Laboratory skills
  • Professionalism
  • Sample collection
  • Workflow management

Timeline

Departmant Manager

Mcdonalds
08.2021 - Current

Patient Care Taker

State Of Michigan Psychiatric Hospital
01.2007 - Current

Quality Assistant

Herbrucks

Dental Assistant - Dental

Olympia

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Pamela Lopez