EPIC, Cerner
Pamela Lucas
Registered Nurse
Roseboro,NC
Summary
Proven Registered Nurse with extensive experience at Southeastern Regional Medical Center, adept in pre-and post-operative care and compassionate patient support. Excelled in multitasking and clinical judgment, significantly enhancing patient satisfaction and care outcomes. Demonstrated exceptional teamwork and communication, contributing to continuous improvement in healthcare delivery. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Southeastern Regional Medical Center
300 West 27th Street Lumberton, NC 28358
12.2017 - 02.2018
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Administered medications and treatment to patients and monitored responses.
- Monitored patient vital signs to perform thorough condition assessments.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
Registered Nurse
Sampson Regional Medical Center
607 Beamon Street, Clinton, NC 28328
04.2016 - 12.2017
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Registered Nurse
Cape Fear Valley Medical Center
1638 Owen Drive Fayetteville, NC 28304
02.2015 - 04.2016
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients on disease prevention and management strategies, empowering them to make informed decisions about their health.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Promoted teamwork and collaboration with interdisciplinary teams for optimal patient care planning and implementation.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Served as a strong advocate for patients'' rights, ensuring that their needs were met in accordance with ethical guidelines and regulatory requirements.
Registered Nurse Case Manager
HealthKeeperz
4155 Ferncreek Drive, Fayetteville, NC 28134
12.2014 - 02.2015
- Administered medications and treatments as prescribed by physicians.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Liaised with physicians regarding patient needs, performance and changes.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Responded promptly and professionally to patient questions and concerns.
Registered Nurse Case Manager
Cape Fear Valley Hospice
2301 Robeson Street Fayetteville, NC 28305
04.2014 - 12.2014
- Administered medications and treatments as prescribed by physicians.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Responded promptly and professionally to patient questions and concerns.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Liaised with physicians regarding patient needs, performance and changes.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Prepared clinical notes and updates for review by primary physician.
- Examined patients and documented history of current and previous conditions, illnesses, injuries, and current medications.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
Registered Nurse Case Manager
Community Home Care and Hospice - R.N
400 E H Street, Erwin, NC 28339
08.2013 - 03.2014
- Administered medications and treatments as prescribed by physicians.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Responded promptly and professionally to patient questions and concerns.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Prepared clinical notes and updates for review by primary physician.
- Participated in on-call rotations to deliver after-hours care.
- Educated family members and caregivers on patient care instructions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse Case Manager
United Hospice Care
332 Brightleaf Blvd, Smithfield, NC 27577
04.2012 - 08.2013
- Administered medications and treatments as prescribed by physicians.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Examined patients and documented history of current and previous conditions, illnesses, injuries, and current medications.
- Prepared clinical notes and updates for review by primary physician.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse Case Manager
Amedisys Home Health Care
2021 Valley Gate Drive, Fayetteville, NC 28304
11.2010 - 03.2012
- Administered medications and treatments as prescribed by physicians.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Negotiated with suppliers and vendors to procure medical equipment, supplies and services.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Led process improvement initiatives aimed at enhancing efficiency in case management operations while maintaining excellent clinical outcomes.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Recorded details regarding therapies to keep patient charts updated.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Registered Nurse Case Manager, Hospice
United Hospice
332 N Brightleaf Blvd. Smithfield, NC
12.2008 - 10.2010
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Coordinated volunteer services for additional support in delivering compassionate patient care.
- Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
- Implemented evidence-based practices to improve overall quality of hospice services provided within the organization.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Registered Nurse
Southeastern Regional Medical Center
300 West 27th Street Lumberton, NC 28358
12.2007 - 12.2008
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Administered blood products and monitored vital signs to address immediate concerns.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Decreased medication errors by diligently following the five rights of medication administration and double-checking orders with pharmacy staff when necessary.
- Assisted with bedside procedures such as central line insertions, lumbar punctures, and chest tube placements by ensuring proper equipment set-up and maintaining aseptic technique.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Collaborated with interdisciplinary team members to optimize patient outcomes through effective communication and care coordination.
- Monitored patient vital signs to perform thorough condition assessments.
- Administered medications and treatment to patients and monitored responses.
Registered Nurse Case Manager
Home Choice Partners
Fayetteville, NC 28304
12.2004 - 11.2007
- Boosted patient satisfaction rates through empathetic listening and addressing concerns proactively during case management meetings.
- Increased patient adherence to treatment plans by providing ongoing education and support.
- Facilitated referrals to appropriate specialists or community agencies when indicated by the assessment findings or changes in the patient''s condition.
- Promoted optimal wellness by conducting regular assessments of physical, emotional, social, and environmental factors affecting patients'' wellbeing.
- Demonstrated strong leadership qualities within nursing teams by serving as a mentor for less experienced staff members while fostering a collaborative work environment.
- Coordinated with physicians and other healthcare team members to ensure seamless transitions between different levels of care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Registered Nurse, Assistant Director of Nursing
Sunbelt Nursing and Rehabilitation LTC
Hwy 701 Elizabethtown, NC 28337
12.2002 - 12.2004
- Enhanced patient comfort by providing compassionate assistance with daily activities, such as bathing and dressing.
- Supported nurses by performing routine tasks, such as administering medications, collecting specimens, and changing dressings.
- Ensured patient dignity by respecting privacy and confidentiality at all times during care provision.
- Participated in continuing education opportunities to stay current on best practices in nursing care delivery methods.
- Reduced risk of infections through diligent monitoring of vital signs and strict adherence to infection control protocols.
- Served as a reliable resource for both colleagues and family members seeking clarification about medical terminology or treatment plan specifics.
- Collaborated with physical therapists, occupational therapists, and speech-language pathologists to provide comprehensive rehabilitative services for patients post-surgery or injury.
- Managed time effectively by prioritizing tasks according to urgency while maintaining high levels of efficiency throughout shifts.
- Improved patient care by consistently updating and maintaining accurate medical records.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Registered Nurse Pediatrics
Sampson Regional Medical Center
Beamon Street, Clinton, NC 28328
11.1999 - 12.2002
- Mentored new nursing staff members on proper protocol adherence, leading to increased competency rates within the team over time.
- Provided training to parents and caregivers on proper medication administration, leading to better adherence and improved treatment outcomes.
- Implemented evidence-based practices in medication administration, reducing errors and enhancing patient safety.
- Conducted comprehensive assessments of pediatric patients upon admission, identifying potential risks and making necessary interventions for a safer recovery process.
- Assisted in the identification of early warning signs in children at risk for health complications through routine monitoring and screening evaluations.
- Promoted a healing environment within the pediatric unit by maintaining cleanliness standards and adhering to infection control protocols.
- Improved patient comfort levels during procedures by utilizing age-appropriate distractions and techniques, such as storytelling or guided imagery.
- Reduced hospital readmissions for pediatric patients through thorough discharge planning and follow-up care coordination.
- Managed complex pediatric cases by collaborating with specialists and coordinating care plans, resulting in a comprehensive approach to patient needs.
- Developed strong relationships with community organizations that serve families affected by childhood illnesses or disabilities to enhance program offerings and increase awareness of available resources.
- Provided emotional support to families during difficult times, fostering trust and establishing a positive rapport with the healthcare team.
- Collaborated with multidisciplinary teams to provide optimal care for pediatric patients, resulting in improved overall satisfaction ratings.
- Contributed to quality improvement initiatives within the department by participating in audits, staff meetings, and policy reviews regarding pediatric care best practices.
- Decreased length of stay for pediatric patients by streamlining processes and working closely with physicians to determine appropriate treatments.
Registered Nurse
Cape Fear Valley Medical Center
1638 Owen Drive, Fayetteville, NC 28304
08.1999 - 11.1999
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Administered blood products and monitored vital signs to address immediate concerns.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Assisted with bedside procedures such as central line insertions, lumbar punctures, and chest tube placements by ensuring proper equipment set-up and maintaining aseptic technique.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
Education
Associate of Science - Nursing
05.2001 -
Skills
Pre-and Post-Operative Care
Vital signs monitoring
Compassionate Care
Healthcare ethics
Clinical judgment
Intravenous therapy
Multitasking Abilities
Nursing Performance Assessment
Decision-Making
Chronic Disease Management
First Aid
Insulin medication assistance
Treatment Plan Modification
Blood Draw and Sample Collection
Problem-solving abilities
CPR/AED
Teamwork and Collaboration
Excellent Communication
Nonviolent Crisis Intervention
Self Motivation
Compassionate and Caring
EMR / EHR
Medication Administration
Multitasking
Team Collaboration
Problem-Solving
Written Communication
Professionalism
Reliability
Intake and discharge
Vitals monitoring
Time Management
Active Listening
Case Management
Documentation
Delegation and Motivation
Advanced Cardiovascular Life Support (ACLS)
Continuous Improvement
Software
Certification
ACLS, BLS, NIHSS, CPI
Timeline
Registered Nurse, Medical-Surgical Unit - Southeastern Regional Medical Center
12.2017 - 02.2018
Registered Nurse - Sampson Regional Medical Center
04.2016 - 12.2017
Registered Nurse - Cape Fear Valley Medical Center
02.2015 - 04.2016
Registered Nurse Case Manager - HealthKeeperz
12.2014 - 02.2015
Registered Nurse Case Manager - Cape Fear Valley Hospice
04.2014 - 12.2014
Registered Nurse Case Manager - Community Home Care and Hospice - R.N
08.2013 - 03.2014
Registered Nurse Case Manager - United Hospice Care
04.2012 - 08.2013
Registered Nurse Case Manager - Amedisys Home Health Care
11.2010 - 03.2012
Registered Nurse Case Manager, Hospice - United Hospice
12.2008 - 10.2010
Registered Nurse - Southeastern Regional Medical Center
12.2007 - 12.2008
Registered Nurse Case Manager - Home Choice Partners
12.2004 - 11.2007
Registered Nurse, Assistant Director of Nursing - Sunbelt Nursing and Rehabilitation LTC
12.2002 - 12.2004
Sampson Community College - Associate of Science, Nursing
05.2001 -
Registered Nurse Pediatrics - Sampson Regional Medical Center
11.1999 - 12.2002
Registered Nurse - Cape Fear Valley Medical Center
08.1999 - 11.1999