Pamela Lujan
Englewood,CO
Summary
I am a goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals. I'm reliable and hard working with specialized knowledge in computers and social communications.
Overview
18
18
years of professional experience
Work History
General Warehouse Worker/Cashier Assistant
Cost Plus Electric Supply
08.2023 - Current
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Managed inventory control processes, ensuring accuracy and timely replenishment of stock levels.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Implemented safety protocols, reducing workplace accidents and maintaining compliance with regulations.
- Trained new employees on warehouse procedures and equipment operation for seamless integration into team.
- Streamlined packaging processes, resulting in reduced processing time and enhanced productivity.
- Received and processed warehouse orders using handheld scanner.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
- Reduced order processing time with accurate picking, packing, and shipping of products to customers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
Tax Department Administrative Assistant
ATBS (American Truck Business Services)
10.2019 - 06.2022
- Providing excellent customer service with a positive attitude and professional demeanor to internal and external customers.
- Utilizing ATBS software programs, inputting data to update customer relationship management (CRM) system, preparing reports for distribution and distributing electronic tax documents.
- Interacting with internal and external customers with regard to tax returns and other highly confidential and sensitive information by obtaining information, performing research to questions, and providing follow-up with customers regarding inquiries.
- Creating tax return cases and tax opportunities in CRM.
- Properly assembling, e-filing, and mailing tax returns.
- Providing telephone support as a backup receptionist.
- Performing various clerical duties including preparation of letters and other documents.
Customer Service Representative
ATBS (American Truck Business Services)
04.2017 - 06.2022
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Providing excellent customer service with a positive attitude and professional demeanor to internal and external customers.
- Utilizing software programs to input data to update records, prepare documents, and distribute reports.
- Contact clients to collect payments.
- Perform various clerical duties to support ATBS and it's cross-functional departments.
- Provide support and backup receptionist duties.
- Extrapolate and manipulate data from ATBS software programs to Excel to prepare reports for various departments.
Customer Relations Representative
ATBS (American Truck Business Services)
04.2016 - 06.2022
- Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Frequently interacting with clients through outbound phone calls.
Receptionist
Volt
07.2015 - 04.2016
Mail Room
Office Team
04.2015 - 04.2016
Food Preparation Worker
Applebee’s
02.2013 - 04.2015
Cashier
Wal – Mart
02.2011 - 10.2012
Line Worker & Prep
Subway
03.2008 - 08.2010
Education
Certification - Phlebotomy
Phlebotomy Training Specialists
Denver, Co10.2018
High School Diploma - undefined
Rocinante High School
Farmington, NM05.2011
Skills
- Time Management
- Negotiation
- Precise Instructing
- Powerful and efficient Typist
- Strong communication and organizational skills
- Food Production
- Microsoft Excel
- Active towards learning
- Computers and Electronics
- Reliable
- Ability to work in a fast-paced environment
- Ability to operate a multi-line phone system
- Loading and unloading
- Order picking
- Packaging and labeling
- Pallet jack handling
- Heavy lifting
- Shipping and receiving
- Stock control
- Team collaboration
- Picking and packing
- Cleaning and organizing
- Material loading and unloading
- Order picking and processing
- Materials handling and transport
- Receiving and processing shipments
- Storage organization
- Self-motivated and disciplined
- Attention to detail
- Forklift operation
- Unpacking merchandise
- Warehouse logistics
- Order fulfillment
- Punctual and dependable
- Warehouse operations
- Inventory tracking
- Pallet jacks
- Inventory management
- Forklift operations
- Basic mathematics
- Purchase order review
- Time management
- Multitasking and organization
- Verbal and written communication
- Barcode scanning
- Willing to learn
- Materials sorting
- Lifting and sorting
- Truck loading and unloading
- Quantity calculations
Timeline
General Warehouse Worker/Cashier Assistant
Cost Plus Electric Supply
08.2023 - Current
Tax Department Administrative Assistant
ATBS (American Truck Business Services)
10.2019 - 06.2022
Customer Service Representative
ATBS (American Truck Business Services)
04.2017 - 06.2022
Customer Relations Representative
ATBS (American Truck Business Services)
04.2016 - 06.2022
Receptionist
Volt
07.2015 - 04.2016
Mail Room
Office Team
04.2015 - 04.2016
Food Preparation Worker
Applebee’s
02.2013 - 04.2015
Cashier
Wal – Mart
02.2011 - 10.2012
Line Worker & Prep
Subway
03.2008 - 08.2010
High School Diploma - undefined
Rocinante High School
Certification - Phlebotomy
Phlebotomy Training Specialists