Summary
Overview
Work History
Education
Skills
Timeline
Intern

Pamela Lutz

Cosmetology
New Braunfels,TX

Summary

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training. Motivated to learn, grow and excel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience
4
4
years of post-secondary education

Work History

Election Poll Worker

Guadalupe Election Office
Seguin, TX
02.2022 - Current
  • Maintained ballot secrecy and confidentiality.
  • Addressed voter questions and concerns.
  • Attended appropriate training sessions and information briefings.
  • Checked elector identification and eligibility and marked elector numbers in register.

Licensed Cosmetologist

Self-employeed
Sioux Falls, SD
06.1973 - 04.2000
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Cosmetology Instructor

Stewart’s School Of Hairstyling
Sioux Falls, SD
04.1992 - 02.1996
  • Recruited clients for students to get practical experience.
  • Conducted practice exams for students on both theoretical and practical sections.
  • Prepared students for SD cosmetology exam with 96% success.
  • Identified program successes and failures based on student assessments and course reviews.
  • Established goals for courses with organized outlines and detailed lessons.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.

Accounting Assistant

Gateway Computers
Sioux Falls, SD
01.1986 - 11.1992
  • Used accounting software to prepare weekly and monthly financial reports.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Transferred data and documents to facilitate system migration and software updates.

Customer Service Representative

Citibank
Sioux Falls, SD
08.1984 - 01.1986
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

General Studies

Washington Sr. High School
Sioux Falls, SD
08.1966 - 05.1970

Cosmetologist

Stewarts School of Hairstyling
Sioux Falls, SD
08.1970 - 05.1971

Skills

Accounting familiarity

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Timeline

Election Poll Worker

Guadalupe Election Office
02.2022 - Current

Cosmetology Instructor

Stewart’s School Of Hairstyling
04.1992 - 02.1996

Accounting Assistant

Gateway Computers
01.1986 - 11.1992

Customer Service Representative

Citibank
08.1984 - 01.1986

Licensed Cosmetologist

Self-employeed
06.1973 - 04.2000

Cosmetologist

Stewarts School of Hairstyling
08.1970 - 05.1971

General Studies

Washington Sr. High School
08.1966 - 05.1970

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Pamela LutzCosmetology