Pamela Lynn Miller
Leesburg,GA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Detail-oriented accountanting expertise in MS Office and accounting software, offering several years of experience in payroll management and accounts payable processes. Proven track record of enhancing financial accuracy and efficiency through strong analytical skills and mathematical proficiency. A collaborative team player dedicated to delivering high-quality results while streamlining financial operations.
Overview
19
19
years of professional experience
Work History
CSR-Remote
Connexus/Solutran
01.2024 - Current
- Provide excellent Quality Assurance by maintaining a positive helpful attitude to streamline the process
- Answered inbound calls to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Supported sales team members to drive growth and development.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Documented all conversations with customers in CRM software according to company standards.
Senior Tax Specialist (Seasonal)
H&R Block, Inc.
01.2014 - Current
- Focused on any issues and researched best solutions and proper filing
- Corresponded with IT, Clients, Management and Sr Management
- Performed detailed record-keeping for all tax files and documentation for future reference.
- Tracked changes in state and federal legislation affecting taxation policies.
- Assisted in developing strategies to minimize clients' tax liabilities.
- Supplied detailed tax documentation needed to submit accurate small business and individual returns.
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Corrected previously filed tax returns to amend errors or claim additional deductions and credits.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
Accounts Payable Specialist
1 Key Realty, LLC
01.2018 - 01.2019
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Prepared checks for mailing or electronic payment processing.
- Handled accounts payable including invoices and payment processing.
- Matched orders with invoices and recorded required information.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Monitored loans and accounts payable to confirm payments are current.
- Maintained accurate records of payments made to vendors.
- Prepared and updated vendor files, tax documents and insurance information.
- Managed multiple projects simultaneously while meeting deadlines consistently.
Independent Licensed Insurance Agent
AFLAC
01.2006 - 01.2014
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Initiated contact with potential clients through cold calling and networking activities.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Upsold products to policyholders and potential new clients.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
Education
Business Management -
GSW State University
Americus, GA01.2012
Business Administration, AS -
Darton State College
Albany, GA01.2011
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Scheduling
- Complaint resolution
- Account updating
- Courteous demeanor
- Microsoft Office Suite
- Microsoft outlook
- Microsoft Excel
- Payment processing
- Office equipment proficiency
- Problem resolution
- Brand representation
- Punctuality and reliability
- Bookkeeping
- Tax preparation
- GAAP
- Bookkeeping knowledge
- Payroll liability and deductions
- Accounts payable and receivable
- Payroll processing
- Bank reconciliation
Timeline
CSR-Remote
Connexus/Solutran
01.2024 - Current
Accounts Payable Specialist
1 Key Realty, LLC
01.2018 - 01.2019
Senior Tax Specialist (Seasonal)
H&R Block, Inc.
01.2014 - Current
Independent Licensed Insurance Agent
AFLAC
01.2006 - 01.2014
Business Management -
GSW State University
Business Administration, AS -
Darton State College
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