PAMELA MACKIE
Grundy Center,IA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
7
7
years of professional experience
Work History
Client Service Representative
H&R Block
12.2021 - Current
- Provided exceptional customer support, resulting in high retention rates and repeat business.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
- Implemented best practices in customer service management, resulting in increased client satisfaction scores.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
Co/Director, Head Bartender
City Of Grundy Center
06.2019 - 02.2024
- Negotiated contracts with vendors, securing favorable terms that benefitted the organization''s bottom line.
- Oversaw purchasing and organization of bar inventory.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Deli Manager
Brothers Market
07.2017 - 06.2019
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Developed strong relationships with vendors, resulting in improved product selection and pricing.
Education
High School Diploma -
Dike-New Hartford High School
Dike, IA05.1988
Skills
- Brand representation
- Administrative tasks
- Client Relationships
- Client Retention Strategies
- Service Recommendations
- Client Support
- Call center experience
- Complaint Handling
- Payment Processing
- Meeting deadlines
- Outbound Calling
- Problem-solving abilities
- Professional telephone demeanor
- Calm and Professional Under Pressure
- Attention to Detail
- Excellent Communication
- Product and service knowledge
Timeline
Client Service Representative
H&R Block
12.2021 - Current
Co/Director, Head Bartender
City Of Grundy Center
06.2019 - 02.2024
Deli Manager
Brothers Market
07.2017 - 06.2019
High School Diploma -
Dike-New Hartford High School
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