Pamela Maltba
Atwater,CA
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Mod Super Fast Pizza Holdings
Tracy
08.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Merced High School
Merced, CA06-1984
Skills
- P&L Management
- Account Management
- Operations Oversight
- Customer Retention
- Schedule Management
- Customer Relationship Management
- Training and coaching
- Labor Cost Controls
- Leadership
- Staffing
- Staff Training and Development
- Employee Scheduling
- Time and Resource Optimization
- Inventory Control
Certification
- Food Manager Certification
Timeline
General Manager
Mod Super Fast Pizza Holdings
08.2018 - Current
High School Diploma -
Merced High School
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