Pamela Mangum

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
• Developed strategies to streamline and improve office procedures.
• Drafted correspondence and other documents for the CFO/Environmental and Fuels Manager and department heads in the company's voice.
• Assisted coworkers and staff members with special tasks daily.
• Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
• Volunteered to help with special projects of varying degrees of complexity.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Created and maintained databases to track and record customer data.
• Assisted in the development and implementation of new administrative procedures.
• Managed filing system, entered data, and completed other clerical tasks.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Coordinated schedules and meetings for management, ensuring optimal use of time and resources.
• Oversaw inventory management for office supplies, ensuring availability while minimizing costs effectively.
• Collaborated with cross-functional teams to facilitate project execution and improve overall workflow efficiency.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• The filing system, entered data, managed tasks, and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Maintained records related to sales, returns, and inventory availability.
• Input credit and debit card payments in the POS system to complete purchases.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Assisted customers with prompt and polite support in-person and via telephone.
• Trained new employees on customer service, money handling, and organizing strategies.
• Built relationships with customers and the community to promote long-term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to team objectives in a fast-paced environment.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
• Performed cash, card, and check transactions to complete customer purchases.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created a positive impression of the business.
• Prioritized helping customers over completing other routine tasks in the store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created an inviting environment for customers by maintaining store organization and cleanliness.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with the customer to better uncover individual needs.
• Fostered a positive shopping environment, leading to high customer satisfaction scores.
• Trained new hires on company policies, procedures, and sales tactics, helping them integrate seamlessly into the team.
• Established rapport with customers using active listening and interpersonal skills.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Assisted customers with product selection and inquiries to enhance the shopping experience.
• Processed transactions efficiently, ensuring accuracy in cash handling and register operations.

• Researched and chose an appropriate curriculum to meet children's abilities and grade levels.
• Designed detailed learning plans for struggling students based on test, homework, and assignment records.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Created schedules and lesson plans.
• Evaluated students' understanding of course material through examinations and in-depth essay writing.
• Maintained accurate and complete records for two students.
• Created and developed lesson plans to meet students' academic needs.
• Developed personalized curriculum tailored to individual learning styles and educational goals.
• Facilitated engaging learning environments that fostered critical thinking and creativity.
• Evaluated educational materials for relevance, effectiveness, and alignment with academic standards.
• Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
• Adapted teaching methods and lesson plans to changing student needs.
• Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
• Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student's needs.
• Continually sought professional development opportunities to stay current in homeschool best practices and educational trends, resulting in enhanced teaching effectiveness.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops.
• Implemented hands-on learning activities for improved retention and engagement in subject matter.
• Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
• Incorporated diverse teaching methods to accommodate various learning styles and abilities among homeschooled students.
• Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student's needs.
• Promoted creative problem-solving by incorporating real-life scenarios and projects into the curriculum.
• Researched and chose an appropriate curriculum to meet children's abilities and grade levels.
• Fostered student curiosity and interest through creative hands-on activities.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Managed multi-line phone system and pleasantly greeted patients.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.

• Managed practical action plans to respond to audit discoveries and compliance violations.
• Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
• Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
• Monitored compliance with processes, policies, procedures and company standards.
• Gathered, organized and evaluated data to make accurate assessments.
• Used Microsoft Excel to create reports to keep senior management informed of operations and progress of compliance efforts.
• Promoted top data accuracy by partnering with external insurance specialists.

• Tracked office supplies/parts and restocked low items to keep team members on-task and productive.
• Verified salaried and hourly employee timecards to prepare accurate bi-weekly payroll.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Monitored usage of parts/supplies and contacted vendors to place new orders for replenishment.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Reinforced

• Pursued professional development to maintain certification and extend skills.
• Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
• Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
• Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
• Provided warm, supportive environment for developing academic, social and emotional growth.
• Established open communication and positive relationships with students, parents, peers and administrative staff.
• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
• Coached, mentored and evaluated student teachers for progress.
• Taught core subjects of math, science, technology, reading and social studies .
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Administered standardized tests in accordance with TAKS testing programs.
• Served as grade level chair to provide instructional leadership for teachers in the grade level, assist with implementation/assessment of the district-adopted curriculum and responsible for grade level communications and record keeping.

• Fostered student curiosity and interest in learning through hands-on activities and field trips.
• Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
• Provided a warm, supportive environment for developing academic, social, and emotional growth.
• Developed problem-solving and critical-thinking skills by presenting challenges to boost self-esteem and performance.
• Taught core subjects of math, science, technology, reading, and social studies.
• Pursued professional development to maintain certification and extend skills.
• Designed and presented lesson plans in one or more academic subjects using a variety of teaching techniques to appeal to various learning styles within the assigned grade level.
• Sourced supplies to fill gaps in student activities.
• Prepared and administered grade-specific tests and examinations regulated by the school district to monitor students' growth and to report progress to parents.
• Met with parents to review Individualized Education Plans for at-risk students.
• Maintained student portfolios to monitor learning progress and completion of work required for promotion to the next grade level.
• Administered standardized tests in accordance with TAKS testing programs.
• Served as grade level chair to provide instructional leadership for teachers in the grade level, assisted with implementation/assessment of the district-adopted curriculum, and was responsible for grade level communications and record keeping.
• Implemented differentiated instruction strategies to accommodate diverse learning styles in the classroom.
• Fostered a positive classroom environment that encouraged student participation and collaboration.
• Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
• Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
• Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
• Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.