Pamela Mann
SPRING HILL,FL
Summary
Adept at driving teams towards peak performance, I excelled at CMI Marketing Research by fostering a culture of collaboration and continuous improvement. Leveraging strong problem-solving and team leadership skills, I significantly enhanced employee engagement and operational efficiency, while also mastering customer service and compliance, ensuring sustained business growth and a solid customer base.
Overview
19
19
years of professional experience
Work History
Manager
CMI Marketing Research
10.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
OWNER/OPERATOR
Relaxing Rituals
01.2005 - 08.2013
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Maintained consistent work levels by establishing large customer base.
Education
Massage Therapy Certification - Massage Therapy
The Humanities Center
Pinellas Park08.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Customer Service
- Computer Skills
- Hiring and Training
- Task Delegation
- Staff Training
- Scheduling and Coordinating
- Professional and Courteous
- Documentation And Reporting
- Schedule Management
Timeline
Manager
CMI Marketing Research
10.2013 - Current
OWNER/OPERATOR
Relaxing Rituals
01.2005 - 08.2013
Massage Therapy Certification - Massage Therapy
The Humanities Center
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