Pamela Mattox Blackmon
Katy,TX
Summary
Results-driven Registered Nurse with 30 years of nursing experience with proven ability to lead teams efficiently and successfully. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Manager Case Management and Social Work Department
Houston Methodist Hospital
04.2022 - Current
- Currently Increasing departmental goal metrics by developing and executing strategic plans and performance in quality metrics.
- Cultivating positive rapport with employees to boost company morale and promote employee retention. Employee (EOS) survey for 2024 was at Tier 1.
- Set and currently managing aggressive targets for employees to drive organizational success in reducing readmissions and strengthening motivation.
- Leveraged data and analytics to make informed decisions and drive metrics improvement in LOS/OBS hours; Discharge IMMs; and readmissions.
- Established team priorities, maintained schedules and monitored performance.
- Ongoing mentoring of team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Enhanced team productivity by implementing agile methodologies, leading to increased efficiency.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules to include weekend coverage in turn decreasing amount of flex days during weekdays.
- Spear
- Spearheaded/Managed implementation of our Post Acute Resource Center (PARC). Ongoing implementation of program management initiatives enhancing a high performing results oriented team.
- Cross-trained existing employees to maximize team agility and performance in new initiatives to improve discharge planning.
- Ongoing collaboration with our Multidisciplinary teams to reduce hospital readmissions and improve discharge planning.
RN Case Manager
Houston Methodist Hospital
02.2018 - 01.2022
- Coordinates integration of social services/case management functions into the patient care, discharge and home planning processes with other hospital departments, external service organizations, agencies and healthcare facilities
- Coordinates patient discharges with physician, managed care agencies, social work services, patient and family
- Performs Clinical Care Coordination assessment within 24 hours of admission on all patients.
- Perform ongoing reviews every 48 hours and as necessary
- Develops and documents a post discharge care plan in conjunction with other members of the health care team based on initial patient assessment
- Identifies problematic care patterns or cases and escalate barriers to leadership teams and correlated departments.
Case Manager Provider Collaboration Division
Aetna Insurance
11.2012 - 01.2018
- Participate in educating and collaborating with provider groups for advanced quality measure interventions
- Participate in the development of interventions to improve HEDIS measures amongst members and provider groups.
- Analyze and extract information from quality reports to assist in quality of care and compliance.
- Assist physicians with closing gaps of care in patients as it relates to CMS HEDIS/STAR measures.
- Clinical assessment of members and development of plan of care to meet health care needs.
- Arrange appropriate level of interventions to facilitate coordination of care with benefit plan options.
- Assist with proactive discharge planning to ensure safe discharge dispositions for members from acute care and subacute facilities.
- Provide education on disease processes to members and assist with achieving healthy lifestyle goals.
- Collaborate with physicians to assist with coordination of benefits as it relates to members healthcare needs.
- Review clinical documentation to support ongoing services for Home Health Care as it relates to CMS guidelines.
Registered Nurse II/Charge Nurse
Memorial Herman Hospital
09.2009 - 12.2014
- Charge Nurse responsibilities include delegation of patient assignments, collaborations with physicians and case managers for discharge planning and ongoing patient care. Acting as a resource for staff personnel.
- Other responsibilities included ongoing assessments of patients, administration of medications via various routes, initiating and monitoring IV therapy, administration and monitoring of blood and blood products, collaborating with physicians and ancillary departments for continued patient care, computer documentation of patient care and supervision and delegation of patient care to licensed and non-licensed personnel.
- Participated in monthly meetings as Rapid Response Committee member.
Registered Nurse/Charge Nurse
Triumph Hospital Southwest
02.2009 - 12.2009
- Charge Nurse responsibilities included delegation of nursing responsibilities to licensed and unlicensed personnel, act as resource person for nursing staff.
- Other responsibilities include administration of meds via PO, IV, and Peg tube, IV insertion, initiating, maintaining and monitoring IV therapy, adm of blood and blood products, ongoing assessment and management of patients with various comorbidities, collaborating with physicians and ancillary departments for continued patient care, documentation of patient care and supervision of non-licensed personnel.
LVN/RN
MedRelief Staffing Agency
01.2006 - 09.2008
- Various long and short term assignments including pediatric clinics, cardiology clinic, medical surgical and telemetry nursing in acute environment, and hospital outpatient services.
LVN
Medical Staffing Network Agency
11.2003 - 08.2005
- Various assignments in hospitals and rehabilitation hospitals. Duties included ongoing assessment of acutely ill patients; administration of medications via IM, IV, Subq, and PO route; IV insertion, maintenance of IV fluids; monitoring of patients receiving blood and blood products; wound care and patient assessment; care of patients on telemetry monitors; documentation of patient care; communication with physicians; monitoring and delegation of care to non licensed personnel.
LVN-Assistant Nursing Supervisor
River Oaks Imaging and Diagnostics
12.1996 - 08.2005
- Responsibilities included staffing and management of operations for 10 clinic locations; bi-weekly payroll submission, management of patient flow for admitting/recovery rooms; supervision of licensed and non licensed personnel. Clinical responsibilities included ongoing assessments and management of patient care; IV insertion and management of IV fluids, urinary catheterization, vital signs, EKGs, EEGs, Admission/Recovery of patients receiving diagnostic and therapeutic procedures using Iodine and MAC sedation; collaborating ancillary departments (MRI, Cat Scan, Ultrasound, Xray) for continued patient care.
Gulf Coast Headstart
11.1994 - 12.1996
- Coordination of medical, dental, visual and immunization healthcare services for children ages 3-5 years. Job duties included interacting with healthcare providers to coordinate exams and procedures, administration of immunization injections, maintaining immunization and healthcare records, interacting with parents regarding healthcare services; and developing, promoting, and teaching health maintenance of children to daycare providers and parents.
Education
Masters of Science - Nursing
University of Texas
Arlington, TX01.2020
RN-BSN Registered Nurse - undefined
University of Texas-Arlington
Arlington, TX01.2017
Associate Applied Science - Registered Nurse
Lee College
Baytown, TX01.2008
Licensed Vocational Nurse - undefined
Houston Community College
Houston, TX01.1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Accomplishments
- Strong clinical judgment
- Accustomed to maintaining high productivity levels with heavy workloads
- Team Player with strong leadership skills as well as motivating team members in providing quality care
- Advanced problem-solving skills
- Proficient in exercising sound judgement required to improve the quality of patient experience and organizational goals.
- Ability to manage priorities and meet deadlines
- Strong clinical skills
- Ability to communicate effectively
Certification
Certified Case Manager (CCM)
Timeline
Manager Case Management and Social Work Department
Houston Methodist Hospital
04.2022 - Current
RN Case Manager
Houston Methodist Hospital
02.2018 - 01.2022
Case Manager Provider Collaboration Division
Aetna Insurance
11.2012 - 01.2018
Registered Nurse II/Charge Nurse
Memorial Herman Hospital
09.2009 - 12.2014
Registered Nurse/Charge Nurse
Triumph Hospital Southwest
02.2009 - 12.2009
LVN/RN
MedRelief Staffing Agency
01.2006 - 09.2008
LVN
Medical Staffing Network Agency
11.2003 - 08.2005
LVN-Assistant Nursing Supervisor
River Oaks Imaging and Diagnostics
12.1996 - 08.2005
Gulf Coast Headstart
11.1994 - 12.1996
RN-BSN Registered Nurse - undefined
University of Texas-Arlington
Associate Applied Science - Registered Nurse
Lee College
Licensed Vocational Nurse - undefined
Houston Community College
Masters of Science - Nursing
University of Texas
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