PAMELA MAYHALL
Leesburg,FL
Summary
Dependable worker with strong conflict management and organizational skills. Well- versed in accurate cash handling and top- quality customer service.
Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Front Desk Associate
BELLS DISABILITY CONSULTANTS
Leesburg, IN
11.2023 - 12.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Assistant
TOTAL RECON AUTOMOTIVE AND REUPOLSTERY
Leesburg, FL
09.2023 - 11.2024
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Delivery Driver
The Parts House
Leesburg, FL
10.2020 - 10.2023
- Loaded and unloaded parts from delivery truck.
- Delivered parts to customers in a timely manner.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Organized and inventoried parts for delivery.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Checked orders for accuracy prior to delivery.
- Verified that invoices were accurate before leaving the warehouse.
Restaurant Supervisor
Raddison Resort
Daytona Beach, FL
08.2009 - 12.2013
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
Education
GED -
Lake Technical Center
Eustis, FLSkills
- Multi-Line Phone Systems
- Hospitality services
- Scheduling
- Problem-solving skills
- Listening Skills
- Scheduling appointments
- Time Management
Pamela
I'm a people person, detail oriented, I believe in 100% customer service
Timeline
Front Desk Associate
BELLS DISABILITY CONSULTANTS
11.2023 - 12.2024
Front Desk Assistant
TOTAL RECON AUTOMOTIVE AND REUPOLSTERY
09.2023 - 11.2024
Delivery Driver
The Parts House
10.2020 - 10.2023
Restaurant Supervisor
Raddison Resort
08.2009 - 12.2013
GED -
Lake Technical Center
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