PAMELA MAYNARD
HUNTINGTON,WV
Summary
Accomplished professional with expertise in customer service and fleet management at RICHWOOD. Enhanced team efficiency by implementing training programs and preventive maintenance strategies. Skilled in dispute resolution and compliance awareness, with a strong attention to detail.
Experienced with credit card account management, ensuring customer satisfaction and efficient problem resolution. Utilizes strong communication skills to address client concerns and foster trust. Knowledge of industry regulations to maintain compliance and enhance service quality.
Overview
24
24
years of professional experience
Work History
Credit Card Representative
RICHWOOD
05.2008 - 02.2023
- Managed customer inquiries regarding credit card applications and account details.
- Resolved disputes related to transactions and billing errors efficiently.
- Processed credit card payments and monitored account balances for accuracy.
- Educated customers on credit card features, benefits, and usage guidelines.
- Trained new representatives on company policies and customer interaction techniques.
- Reduced fraudulent activity by meticulously monitoring transactions and implementing effective security measures.
- Boosted team efficiency by sharing best practices, leading training sessions, and providing ongoing support to fellow representatives.
CEA
RICHWOOD
11.1998 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Fleet Manager
RICHWOOD
11.1998 - 02.2023
- Managed fleet operations to optimize vehicle utilization and reduce costs.
- Oversaw maintenance schedules, ensuring compliance with safety regulations and minimizing downtime.
- Implemented fuel management strategies that enhanced efficiency across fleet operations.
- Developed training programs for drivers, promoting safe driving practices and operational efficiency.
- Established policies and procedures for incident reporting, enhancing overall safety culture within the fleet team.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Education
No Degree - Business Administration And Management
Marshall University
Huntington, West Virginia, WVSkills
- Patience and persistence
- Stress tolerance
- Compliance awareness
- Dispute resolution
- Application processing
- Payment processing
- Credit analysis
- Debt management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Credit Card Representative
RICHWOOD
05.2008 - 02.2023
CEA
RICHWOOD
11.1998 - 02.2023
Fleet Manager
RICHWOOD
11.1998 - 02.2023
No Degree - Business Administration And Management
Marshall University