Pamela McCabe

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

• Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
• Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
• Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
• Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Reconciled account files and produced monthly reports.

Began work as a Property Manager and was promoted over the years as follows:

Property Manager

Senior Property Manager

Regional Property Manager

Vice-President - Property Services