Pamela Mccall
Charlotte,NC
Summary
Highly effective change agent with over 15 years of healthcare experience. Resourceful problem solver who thrives on challenges and flourishes in high-pressure and fast-paced environments. Result driven professional with expertise in executing organizational healthcare objectives while providing quality customer service for various organizations. Reputation for advancing successful customer service initiatives, leveraging core strengths and working diligently to ensure peak operational performance.
Overview
15
15
years of professional experience
Work History
Lead Body Shop Customer Service Representative
Toyota
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Answer phone calls, relay repair estimates to customers, and schedule appointments
- Review and explain repair costs with customers
- Follow up on each repair and keep customers informed of progress on vehicle
- Manage body shop accounts receivable schedule
- Assist shop manager with administrative tasks
- Relay all issues to the body shop team
Patient Advocate and Care Coordinator
Remote - Independent Practice
05.2022 - 04.2023
- Streamlined appointment scheduling for better patient flow, reducing wait times and improving overall experience.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
- Developed comprehensive case management plans tailored to individual patient needs, ensuring continuity of care across multiple providers.
- Conducted regular follow-up with discharged patients to ensure successful transition into their home environment and address any concerns that may arise.
Pharmaceutical Research Analyst
Snow Companies
01.2018 - 05.2022
- Conduct internet-based research into complex subjects such as disease states, advocacy and biopharmaceutical activity
- Develop surveys, discussion guides and other research based tools to capture insights
- Partner with internal groups and clients to ensure insights are used toward current projects in queue or create new projects for maximum optimization
- Develop potential strategies that could help clients improve the health field by giving them the data needed to make educated decisions about the future of medicine, health care, and public health
Senior Health Educator
Snow Companies
01.2014 - 01.2018
- Improved community health outcomes by developing and implementing effective health education programs.
- Enhanced patient understanding of medical conditions through tailored educational materials and one-on-one consultations.
- Collaborated with healthcare professionals to ensure accurate and up-to-date information was provided in all educational materials.
- Collaborated with healthcare professionals to create comprehensive patient education materials for various medical conditions.
Senior Patient Advocate
Chamberlin Edmonds
07.2012 - 04.2014
- Streamlined communication between patients, healthcare providers, and insurance companies to ensure accurate billing and coverage information
- Resolved complex billing issues for patients, leading to increased trust in the healthcare system
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs
- Served as a liaison between patients, physicians, and hospital administration to facilitate open dialogue and address potential barriers to care.
- Developed resource materials for fellow Patient Advocates, streamlining onboarding processes and improving overall team performance.
Medicaid Eligibility Caseworker
County Department Of Social Services
04.2009 - 07.2012
- Enhanced client satisfaction by providing clear explanations of eligibility requirements and guidelines during appointments.
- Expedited approval processes for urgent cases, ensuring timely access to critical assistance programs for those in need.
- Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.
- Managed a diverse caseload effectively, prioritizing tasks based on urgency and level of complexity while maintaining attention to detail throughout all stages of the process.
- Implemented training sessions for new team members regarding proper documentation techniques and company policies, leading to increased productivity within the department.
Education
High School Diploma -
University of Maryland - University College
Hyattsville, MDSkills
- Account Management
- Call Management
- Data Entry
- Project Management
- Staff Development
- Treatment Plans
- Client Confidentiality
- Medicaid Knowledge
- Conflict Management
- Customer Service
Additional Information
Proficient in Microsoft Word, Microsoft Excel, Microsoft Powerpoint and Microsoft Outlook.
Timeline
Lead Body Shop Customer Service Representative
Toyota
04.2023 - Current
Patient Advocate and Care Coordinator
Remote - Independent Practice
05.2022 - 04.2023
Pharmaceutical Research Analyst
Snow Companies
01.2018 - 05.2022
Senior Health Educator
Snow Companies
01.2014 - 01.2018
Senior Patient Advocate
Chamberlin Edmonds
07.2012 - 04.2014
Medicaid Eligibility Caseworker
County Department Of Social Services
04.2009 - 07.2012
High School Diploma -
University of Maryland - University College
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