Pamela McCarrell
Customer Account Specialist
Mannford,OK
Summary
I am a detail-oriented individual with interpersonal and creative thinking skills. I've had several years of multi-tasking experience and worked in a call center as well as remotely. My goal is to leverage my abilities to successfully fill the Customer Service position with your company. I have been frequently praised as hardworking by my peers and had a great attendance record at Dish Network. Accommodating Customer Account Specialist committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering 20 plus-year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues. Goal-oriented Customer Service Representative that takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER ACCOUNT SPECIALIST
Dish Network
11.2018 - 05.2021
- Participated in ongoing training to enhance job skills and knowledge
- Received payments and post amounts paid to customer accounts
- Showed empathy and defused escalated customers
- Managed several apps at once
- Monitored competitor trends and market shifts to maintain company relevance
- Entered customer transaction information into
- Over 25 years of Customer Service experience
- Communicated with approximately 60 clients daily to understand needs and explain product value.
SLEEP TECH/ADMISSIONS
Bailey Medical Center
10.2012 - 10.2017
- Explained testing procedures to patients, answered questions and reassured patients, as needed
- Monitored patients during tests using electroencephalography (EEG), evoked potential (EP) instruments and video
- Calibrated, troubleshooted and repair equipment and correct malfunctions, as needed
- In Admissions, I Greeted patients with a smile and updated any demographics and any other updates to
SLEEP TECHNICIAN
Dr ZZZ's Sleep Lab
12.2010 - 10.2012
- Same Responsibilities as previous sleep lab
- Regularly participated in continuing education opportunities to remain knowledgeable about latest research findings related to the diagnosis and treatment of sleep disorders.
- Improved patient comfort by effectively setting up and calibrating sleep monitoring equipment.
- Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
CUSTOMER SERVICE REPRESENTATIVE
Alorica Communications
10.2008 - 11.2010
- Addressed customers courteously using suitable methods and problem-solving skills
- Remained open to feedback from supervisor and peers to build and improve skills sets
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Updated and maintained database with accurate customer information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CUSTOMER SERVICE REPRESENTATIVE
Resource One Communications
05.2000 - 04.2004
- Addressed customers courteously using suitable methods and problem-solving skills
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Remained open to feedback from supervisor for superior performance
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer
Education
Certification - Computerized Office Technology
Central Vo-Tech
Drumright, OK 06.1983 - 09.1983
High School Diploma -
Olive High School
Drumright, OK 08.1972 - 05.1976
Skills
- Problem Solver
- Maintaining Privacy
- Updating Customer Accounts
- Professional Relationships
- Organizational Skills
- Basic Office Skills
- Customer Care Team Goals
- Data Entry
- Typing
- Sales
- Customer Satisfaction
- Call Center Customer Service
- Remote Customer Service
- Client Retention Strategies
Personal Information
Title: Customer Service Specialist
References
- GERARDO TORRES, Dr ZZZ's Sleep Center, My Manager Registered Sleep Technician, 918) 824-5349, e@gmail.com
- YVONNE JONES, Ameriplan USA Sales Associate, Mentor For Ameriplan, (405) 824-3212, yjones58@gmail.com
- SONYA MALAIN, Great Plains Sleep Specialists, Registered Sleep Technician, Former Manager and Friend, (205) 777-8606, smalain567@gmail.com
Timeline
CUSTOMER ACCOUNT SPECIALIST
Dish Network
11.2018 - 05.2021
SLEEP TECH/ADMISSIONS
Bailey Medical Center
10.2012 - 10.2017
SLEEP TECHNICIAN
Dr ZZZ's Sleep Lab
12.2010 - 10.2012
CUSTOMER SERVICE REPRESENTATIVE
Alorica Communications
10.2008 - 11.2010
CUSTOMER SERVICE REPRESENTATIVE
Resource One Communications
05.2000 - 04.2004
Certification - Computerized Office Technology
Central Vo-Tech
06.1983 - 09.1983
High School Diploma -
Olive High School
08.1972 - 05.1976
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