Pamela McCowen
Palm Springs,CA
Summary
Experienced Human Resources professional with proficiency across various functional areas of the HR discipline. Demonstrated value as a strategic business partner in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. A creative problem solver with a proven history of delivering great performance levels in creating a work environment that balances human capital needs while ensuring the fiscal viability of the organization. Tactful Regional Human Resources Manager with 10 years of extensive experience in efficiently handling human resources operations. Competent in developing and implementing HR initiatives and strategies. Adept at creating and facilitating training for over 100 associates.
Overview
24
24
years of professional experience
Work History
Regional Human Resources Manager
Telecare Corporation
05.2014 - Current
- Partners with program leadership and regional operation leaders by assisting in problem-solving-complex with complex with mental illness and complex needs
- Telecare has several facilities counties across California, Washington, Oregon, Arizona, and
- Nebraska
- Effectively leads and manages a team of HR Business Partners to support HR Operations within the program assigned program region
- Collaborates with Employee Relations team to resolve complex employee relations issues
- Partners with program leadership and regional operation leaders by assisting in problem-solving complex HR related issues, provides conflict resolution, team building, coaching and development opportunities
- Collaborates across HR functional areas including, compensation, benefits, HRIS, recruitment, leadership
- Drives succession planning activities within region through partnership Key Stakeholders
- Conducts needs analysis and provide training recommendations that enhance employee development and performance management.
Senior Human Resources Generalist
CAPE Environmental Management Services, Inc
09.2008 - 05.2014
- Is a federal government contracting firm focusing on Department of Defense environmental engineering and construction projects across 17 domestic and 5 international locations
- Key Accomplishments:
- Served as advisor and primary contact for all employee relations matters including performance management, disciplinary actions, grievance interviews, harassment and discrimination investigations, staff disputes/conflict mediation and resolution through policies/procedures interpretation while ensuring internal equity and strict compliance with state and federal regulations
- Managed all phases of full-cycle recruitment and selection process for exempt/non-exempt, professionals, technical, managerial, and executive positions
- Teamed with Risk Management to support the maintenance of internal safety procedures including
- Ethical Standards and Business Conduct, Workers Compensation, Medical Monitoring and Drug Free
- Workplace Policies
- Monitored and updated employee status changes to maintain accurate personnel records in HRIS database
- Administered payroll processing functions through timely communication of all employee changes, including new hires, terminations, disability, and leaves of absence ensuring strict compliance with federal and state employment regulations
- Initiated offers of employment, compensation packages, relocation agreements, sign-on bonuses, vehicle allowances and additional prerequisite benefits within corporate compensation policy guidelines
- Managed all administrative components involving planning, executing, and overseeing the new employee orientation/on-boarding process including electronic I-9 verification
- Completed all pre-employment background screening including reference checks and ensuring all pre- hire testing and behavioral assessments were completed.
- Led special training courses such as yearly sexual harassment seminars.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Administered employee benefits programs and assisted with open enrollment.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Human Resources Manager
CAPE Environmental Management Inc
02.2009 - 09.2010
- Interim position during company reorganization/restructure)
- Monitored risk and compliance; investigate and mediate staff complaints/grievances, identifying legal compliance requirements and government reporting regulations and statutes (e.g.,
- OSHA, ADA, EEO, Wage and Hour, ERISA) while serving as a primary contact with labor counsel and attending administrative hearings, as necessary
- Partnered with executive leadership to identify short/long term skill gaps and manage strategic initiatives to close gaps through innovative solutions designed to support building and retaining high performing workforce which resulted in revamping the appraisal process from a behavior/traits model to an quantifiable performance-based system
- Established recommendations to improve personnel policies, practices and Affirmative Action Program compliance based on the analysis of key human resource metrics such as turnover, recruitment costs, demographic profiles, and terminations
- Managed strategic communication plans to internal and external stakeholders during a period of rapid change and growth as part of company reorganization process which included lay-offs, evaluation of talent to determine fit to new structure, staffing new teams, effectively managing the outplacement of impacted employees
- Improved employee retention by analyzing occupational classifications, job descriptions, salary grades and performance appraisal measures to ensure equity through a more competitive salary structure
- Enhanced the qualified applicant tracking system to reflect an accurate pool of diverse candidates obtained through diligent recruiting efforts which passed an Office of Federal Contract Compliance
- Program audit without further investigation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events and incentive programs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Insurance Agent
21st Century Insurance Co
03.2001 - 09.2008
- Managed in-bound customer service calls regarding insurance coverage questions, policy changes andbilling questions
- Assisted new and existing customers on various insurance related matters from sales and marketing newbusiness to underwriting and servicing of automobile, homeowners, and personal umbrella insurancepolicies
- Prepared insurance quotes, binders, processed endorsements, reviewed motor vehicle reports, cancelled& reinstated policies, as necessary.
Station Manager
Hertz Corporation
02.1999 - 03.2001
- Monitored all facility conditions/occurrences during shifts ensuring employee and customer included associates any adverse or dangerous conditions to ensure compliance with established quality assurance standards
- Monitored all facility conditions/occurrences during shifts ensuring employee and customer safety by reporting any adverse or dangerous conditions to ensure compliance with established quality assurance standards
- Trained and managed sales associates in an full rental sales transition cycle which also included associate scheduling, shift changes, scheduling overtime hours and approving paid time off requests
- Audited various reports to track vehicles and other customer related concerns including assisting associates in various work groups with daily operational issues
- Established rapport and maintaining client/vendor relationships to facilitate organizational profitability.
Education
Master of Business Administration - Human Resources Management
Trident International University
Online, CA02.2015
Bachelor of Science - Organizational Management
University of La Verne
La Verne, CA08.2010
Skills
- HR Policies & Procedures Development
- Employee/Labor Relations
- Talent Acquisition & Retention
- HRIS Database Administration
- Performance Management & Counseling/Conflict Resolution
- HR Compliance & Legal Issues
- Compensation & Benefits Administration
- HR Workplace Investigations
- Microsoft Office Suite, Siebel Systems, Meridian, HRIS (People Soft and Deltek Costpoint), UKG (Ultimate
- Kronos System)
- Recruitment Strategies
- Complaint Response
- File and Records Management
- Administering Disciplinary Procedures
- Employee Engagement Strategies
- New Employee Orientation
- Performance Review Management
- Training Development
- Employee Relations Oversight
- Exit Interviews and Processes
- Onboarding, Training and Development
- Grievance Resolution
- Talent Acquisition
- Advising Department Managers
- Unemployment Claims
Affiliations
Member of Society of Human Resource Management (SHRM) Property & Casualty Insurance License #0D35569, State of California
Timeline
Regional Human Resources Manager
Telecare Corporation
05.2014 - Current
Human Resources Manager
CAPE Environmental Management Inc
02.2009 - 09.2010
Senior Human Resources Generalist
CAPE Environmental Management Services, Inc
09.2008 - 05.2014
Insurance Agent
21st Century Insurance Co
03.2001 - 09.2008
Station Manager
Hertz Corporation
02.1999 - 03.2001
Master of Business Administration - Human Resources Management
Trident International University
Bachelor of Science - Organizational Management
University of La Verne
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