Pamela McKerac

Manager of Operations

Jay's Market on Flamingo

Las Vegas, NV

01.2015 - 09.2024

Recruited, hired, and fired crew members,fully trained them on daily operations, job roles, register duties, daily stocking, and customer relations, and service. Delegated work to staff, and held them accountable.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Held one-on-one meetings with individual crew members, heard concerns, and built camaraderie, assuring a pleasant work environment. Often resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Instilled an understanding with staff, customers' needs and expectations, enforced customer service standards, always putting the customer first.
Planned and coordinated several gas rallies with Americans for Prosperity.
Overseen contracts with vendors for services necessary for daily operations.
Coordinated with vendor heads to ensure enough product for events, meeting the needs of Las Vegas, convention, and entertainment events.
Ordered all supplies and all maintance as needed, Oversaw daily operations, ensuring efficiency and effectiveness across the store.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Developed and maintained relationships with key people, including suppliers, customers, and vendors.
Managed facility maintenance and upgrades, ensuring a safe and productive work environment.