Pamela McKitric
Cincinnati,OH
Summary
Accomplished Reservations Agent at Delta Airlines, adept in customer engagement and utilizing advanced reservation software, significantly reduced booking errors. Demonstrated exceptional patience and composure, enhancing client satisfaction and fostering repeat business through meticulous issue resolution and effective communication. Proven track record in handling sensitive information securely and efficiently. Composed hospitality professional with experience in event planning, hospitality management, marketing, sales and communication. Strong knowledge of organizational and business practices. Goal-driven with outstanding interpersonal communication skills to develop rapport with cross-functional teams. Multifaceted in delivering innovative business solutions through social and economic aspects of tourism.
Overview
46
46
years of professional experience
Work History
Reservations Agent
Delta Airlines
10.2007 - 12.2022
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
Eligibility Specialist
Hamilton County Jobs and Family Services
08.1976 - 07.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Education
High School Diploma -
Hughes High School
Cincinnati, OH06.1973
Skills
- Patience and composure
- Customer Engagement
- Issue Resolution
- Pricing Data
- Telephone reservations
Timeline
Reservations Agent
Delta Airlines
10.2007 - 12.2022
Eligibility Specialist
Hamilton County Jobs and Family Services
08.1976 - 07.2022
High School Diploma -
Hughes High School
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Shaquille BrooksShaquille Brooks
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
ANNA CRAIGANNA CRAIG
Flight Attendant at Delta AirlinesFlight Attendant at Delta Airlines
Yanna HarrisYanna Harris
Store Team Lead at Goodwill IndustriesStore Team Lead at Goodwill Industries