Summary
Work History
Education
Skills
Timeline
Generic

PAMELA MCLAUGHLIN

Saint Paul,MN

Summary

Dynamic and results-oriented professional with extensive experience as an Administrative Assistant at the Minnesota Department of Labor and Industry. Excelled in streamlining office operations, enhancing executive productivity by 30% through effective scheduling and event coordination. Skilled in data entry and fostering professional relationships, demonstrating a commitment to exceptional customer service and team collaboration.

Work History

Server

Midland Hills Country Club
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Sales Associate

Strouds
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Executive Secretary

Warrendale Presbyterian Church
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Assisted in preparation of financial reports, budgeting and forecasting for executive office.
  • Boosted morale within teams by fostering a positive work environment with open lines of communication.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
  • Organized and updated schedules for executives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Coordinated travel arrangements and bookings for executive staff.
  • Contributed to company growth by actively participating in the development of strategic plans and initiatives.
  • Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
  • Orchestrated successful conferences and associated travel for speakers and attendees.
  • Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
  • Liaised with IT department to resolve technical issues, minimizing downtime for executives.
  • Facilitated smooth onboarding for new executives by preparing orientation materials and coordinating introductions.
  • Oversaw organization of high-profile corporate events, ensuring flawless execution and guest satisfaction.
  • Coordinated international travel arrangements, ensuring seamless logistics for executive trips.
  • Maintained strict confidentiality of sensitive information, safeguarding company and client data.
  • Improved accuracy of minutes and reports with thorough review and editing practices.
  • Developed comprehensive meeting agendas to facilitate productive discussions and decision-making.
  • Boosted executive productivity with efficient email management and prompt correspondence handling.
  • Enhanced team collaboration by organizing regular cross-departmental meetings.
  • Fostered positive office environment, addressing administrative challenges promptly.
  • Contributed to policy development, offering insights from administrative perspective.
  • Negotiated with vendors for office supplies, achieving cost savings while maintaining quality.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Screened personal and business calls and directed to appropriate party.
  • Took notes and dictation at meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Coordinated events and worked on ad hoc projects.
  • Filed paperwork and organized computer-based information.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Volunteered to help with special projects of varying degrees of complexity.

Administrative Assistant

State Of Minnesota
12.1991 - 02.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

Certificate - Medical Transcription

St. Paul Technical College
St. Paul, Minnesota
01.2000

Associate Of Arts - Executive Secretary/English

Lake Superior State University
Sault Ste. Marie, MI
05.1976

Diploma - Executive Secretary

Romeo Senior High School
Romeo, MI
06.1974

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Dedicated team player
  • Appointment scheduling
  • Professional and mature
  • Event coordination
  • Confidential document control
  • Meeting planning
  • Purchase orders organization
  • Research

Timeline

Administrative Assistant

State Of Minnesota
12.1991 - 02.2019

Certificate - Medical Transcription

St. Paul Technical College

Associate Of Arts - Executive Secretary/English

Lake Superior State University

Diploma - Executive Secretary

Romeo Senior High School

Server

Midland Hills Country Club

Sales Associate

Strouds

Executive Secretary

Warrendale Presbyterian Church

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PAMELA MCLAUGHLIN