Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Pamela Mclean-Chapman

Raleigh,NC

Summary

Compassionate advocate within the human services field, working within an organization's, showing my years of experience across diverse settings, including community health organizations, courts, churches, etc. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental health and substance disorders, with teaching that it is a better way as long as the individuals have hope.

Overview

6
6
years of professional experience

Work History

Peer Recovery Specialist

Independent Living Inc.
Newburgh, NY
01.2023 - Current
  • Serve as a source of support for individuals during all stages of recovery.
  • Advocate for multiple pathways to recovery and engage in MAT (Medication Assisted Treatment) program partnerships.
  • Proactively engage families and individuals on how to access and navigate the substance use treatment system and negotiate insurance barriers to treatment.
  • Provide group support, education, recovery information and skill building classes and workshops to families and individuals regarding substance use disorders (SUD).
  • Support Individuals and families, both individually and in small groups, with the following activities:
  • Act as a role model/mentor to empower individuals to self-advocate and coordinate their own services.
  • Coordinate a variety of activities that encourage engagement, employment, self-management and personal wellness.
  • Promote stabilization and acclimation in the community, leading to a greater degree of independence and improved quality of life for people with substance abuse disorders.
  • Maintain a current and working knowledge of systems issues.
  • Engage in individual advocacy by assisting Individuals with substance use disorders in protecting and promoting their rights, resolving complaints, accessing services and navigating community supports of their choice.
  • Engage in systems advocacy by representing the concerns of Individuals with substance abuse disorders through the identification of patterns of problems and complaints and working with program or system administrators to resolve or eliminate these systemic problems.
  • Network with other agency providers and community support services to maintain an integrated support system for persons with SUD.
  • Educate individuals, families, and community resources about challenges, options, and resources with regard to persons with disabilities.
  • Encourage independence; provide assistance in identifying and connecting with supportive services.
  • Enter database statistics as required by due date.
  • Complete statistical reports for the Program Manager by specified due date.
  • Complete all reporting and record keeping as required.
  • Attend and actively participate in all meetings and training sessions provided by Independent Living, Inc. and specific to the job responsibilities of the position.
  • The above list of responsibilities is not intended to be all inclusive, other responsibilities and/or training may be assigned or required.

Service Advocate (Case Manager) Level 2

WestCop
Newburgh, New York
01.2019 - 01.2022
  • Keeps track of all payments for homeless veterans and expenditures, including purchase orders, invoices, statements, etc. related to TFA only. Maintains historical records. • Reconciles processed work by verifying entries and comparing system reports to balances. Maintains and balances an automated consolidation system by inputting data and verifying data. • Analyzes information and options by developing spreadsheet reports and verifying information. • Works directly with the program vendors related to the accounts. Pays vendors by processing pay orders, scheduling checks, and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance. • Prepares analysis of accounts and produces monthly reports. Participates in weekly staff meetings. Answers accounting and financial questions by researching and interpreting data. • Provides accounting support for mergers and acquisitions by reviewing financial information; converting data to general ledger system; obtaining supplementary information for preparing financial statements. • Works directly with the Program Director and Management Team to ensure funds are expedited and balanced in their respective TFA categories. • Assist the Program Accountant at the Program Director’s discretion for special projects, audits, and times of reporting. • Travels in the field as needed to make payments and inspect vendor operations. • Requires the ability to work weekends as needed, be on call by demand, and work remotely. • All other duties as assigned
  • Coordinated transportation arrangements when needed so that veterans could access necessary appointments or job interviews.

Activities Coordinator/Advocate

Resource Recovery of Orange County
Middletown, NY
01.2019 - 01.2022
  • Adapted activities to meet the diverse needs and interests of participants, including those with physical or cognitive limitations.
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
  • Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
  • Coordinated transportation arrangements for field trips or special events.
  • Planned programs of events or schedules of activities.
  • Assisted in the planning of special events such as holiday celebrations and fundraisers.
  • Facilitated group activities, fostering a sense of community and encouraging social interaction among participants.

Opioid Treatment Court Program

Center for Recovery Cornerstone Family Health care
Newburgh, NY
01.2019 - 01.2021
  • Worked effectively in team environments to make the with Judges and lawyers, and other stakeholders
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Check in daily with individuals

  • Assisted individuals with navigating health care systems, appointments and classes.
  • Assisted clients in identifying, understanding, and managing their symptoms.
  • Implemented stress-reduction techniques to promote patient relaxation and well-being.
  • Worked closely with healthcare providers to ensure continuity of care for those transitioning into new levels of care or settings.
  • Assisted patients in setting and achieving personal and therapeutic goals.
  • Created and oversaw training courses focused on team and community education.
  • Actively monitored client progress towards treatment goals.
  • Facilitated group therapy sessions, providing a supportive environment for patient interaction.
  • Utilized de-escalation techniques to manage and prevent patient crises effectively.
  • Conducted assessments to determine the severity of mental health issues.
  • Facilitated group therapy sessions for individuals with various mental illnesses.
  • Assisted in developing and implementing treatment plans for patients with various mental health disorders.

Education

Bachelor of Science - Human Services

SUNY Empire State College
Saratoga Springs, NY
06-2026

CASAC -

Alcoholism and drug abuse counselor of Orange County
Goshen, NY
01.2021

Bachelor of Science - Human Service

Touro College
Manhattan, NY
01.2003

High School Diploma - Science

Manhattan Comprehensive Night and Day High School
New York, NY, United States
01.1991

Skills

  • State Drivers Licenses
  • Knowledge of Americans with Disabilities Act
  • Flex Funds RSS
  • SPOA
  • OMH
  • FEMA assistance
  • Mental Health Laws
  • WRAP
  • Facilitates at Social Security programs
  • Work incentives
  • Access VR
  • Entitlement programs
  • Supported Employment programs
  • Harp eligibility application
  • Family care coordination
  • CRPA Provisional 2019-20121
  • Community advocacy
  • Group facilitation
  • Family engagement
  • Individual counseling
  • Crisis intervention
  • Medication-assisted treatment
  • CPR Certification
  • Crisis Intervention Team
  • Housing assistance
  • Responds promptly to support
  • Informational presentations
  • Ability to manage difficult situations
  • Experience with 12 step programs
  • Knowledge of recovery programs
  • Motivational interviewing

References

Available on request

References

References available upon request.

Timeline

Peer Recovery Specialist

Independent Living Inc.
01.2023 - Current

Service Advocate (Case Manager) Level 2

WestCop
01.2019 - 01.2022

Activities Coordinator/Advocate

Resource Recovery of Orange County
01.2019 - 01.2022

Opioid Treatment Court Program

Center for Recovery Cornerstone Family Health care
01.2019 - 01.2021

Bachelor of Science - Human Services

SUNY Empire State College

CASAC -

Alcoholism and drug abuse counselor of Orange County

Bachelor of Science - Human Service

Touro College

High School Diploma - Science

Manhattan Comprehensive Night and Day High School
Pamela Mclean-Chapman