Pamela McNair
Ridgeland,U.S.
Summary
Human Services Specialist with a strong background in crisis intervention, victim advocacy and conflict resolution. Several years of experience in relationship building, customer service and communication skills. My goal is to be a part of an organization that has a clear mission to offer aide to the community at large as well as preventive and counseling measures in the face of adversity and trauma. I am passionate for those who may not have a voice. Victim Advocate with many years spent assisting victims of crimes. Well-versed in crisis intervention and cultural sensitivity. Excellent knowledge of victims' rights.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Victim's Advocate
Jasper County Sheriff's Office
Ridgeland, SC
03.2021 - Current
- Provided crisis intervention and emotional support to victims of violent crimes.
- Conducted assessments of victim's needs and developed individualized service plans.
- Facilitated referrals to social services, legal assistance, medical care, and other resources.
- Assisted victims in understanding their rights under the law, including protection orders and restitution options.
- Attended hearings and trials on behalf of victims to ensure that their rights were respected throughout the criminal justice process.
- Facilitated communication between victims and other key stakeholders in the criminal justice system such as police officers or prosecuting attorneys.
- Provided referrals to appropriate social service agencies when necessary.
- Participated in meetings with other professionals involved in providing services for survivors of crime.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
- Assisted individuals through criminal justice process, providing information and support.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
Intake Specialist
14th Circuit Solicitor's Office (VSC)
Okatie, SC
11.2020 - 03.2021
- Identified and enforced best practices to bolster operational efficiency and prioritize tasks while completing intake services.
- Received incoming calls, deliveries, and ordered supplies.
- I am the first point of contact for clients seeking services at the Victim Service Center, routed clients to the appropriate agency for services, and kept documented records of each client accessing services at the VSC.
Intake Advocate
Hopeful Horizons
Okatie, SC
01.2019 - 03.2020
- Delivered crisis intervention services to clients affected by sexual assault and domestic violence.
- In my current role as an advocate ensconced at the Victim's Service Center, I offer a safe haven and a place of refuge to clients who need a listening ear, a compassionate heart, and resources to assist and liberate them.
- Provided advice to clients regarding their options for resolving disputes or legal issues.
Crisis Line Advocate
Hopeful Horizons
Bluffton, SC
11.2017 - 01.2019
- As a Crisis Line Advocate, I provided crisis intervention and support assistance in the face of trauma and conflict to victims of domestic abuse and sexual assault, in person and by phone.
- I offered referral services such as counseling, case management, and shelter while maintaining a culturally sensitive and nonjudgmental persona.
- My duties include safety planning with victims to potentially avoid further trauma and abuse, as well as providing choices and options.
Administrative Assistant
Jasper County Department of Juvenile Justice
Ridgeland, SC
04.2012 - 11.2017
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed daily office operations and maintenance of equipment.
- Responsibilities included mailing all court notice correspondence, completing referrals for all court-ordered community evaluations to psychologists, and completing monthly reports.
- Worked closely with partnering agencies to facilitate services for Jasper DJ clients.
- Clocked in and entered all juvenile petitions, and completed evaluations.
- Performed face-to-face behavioral intervention counseling with juveniles in the absence of the director.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Pharmacy Associate
Walmart
Hardeeville, SC
04.2010 - 04.2012
- Completed pharmacy inventory counts daily.
- Set up promotional sales and maintained the order of the sales floor.
- Maintained inventory of pharmaceutical supplies by tracking orders, restocking shelves, and verifying expiration dates.
- Provided excellent customer service by addressing customer concerns in a timely manner.
Service Banker
Wachovia Bank
Bluffton/Hilton Head, SC
05.2002 - 09.2008
- Established and serviced customer accounts.
- Facilitated safe deposit and wire transfers, as well as refunded bank fees to customers.
- Performed daily cash balancing of teller drawers in accordance with policies and procedures.
- Identified opportunities to cross-sell bank products and services.
- Provided exceptional customer service by responding to inquiries, resolving complaints and educating customers on banking products and services.
- Processed customer deposits, withdrawals and loan payments accurately and efficiently.
Education
General Studies
Jasper County High
Ridgeland, S.C., U.S.Some College (No Degree) - Human Service
Ashford University
San Diego, CA, U.S.Skills
- Client Case Management
- Victim advocacy
- Crisis Response
- Relationship Building
- Victim intake services
- Emergency housing services
- Domestic violence response
- Crisis intervention
- Strong Communication Skills
- Team collaboration
- Referral services
Affiliations
- Domestic Violence Coordinating Council, 2012 - present
- Multi Disciplinary Task Force, 2017 - present
- Facilitator, Hopeful Horizon's Domestic Violence Support Group, Bluffton, SC, 08/2018 to 01/2020
- SART (Sexual Assault Response Team)
Certification
- VSP Certification, 02/2018
- Licensed Notary, 10/13/25
References
- Joseph Bonaparte, Director, Jasper County Department of Juvenile Justice, (843) 547-7133, JWBONA@scdjj.net
- Anna Zweede, Coordinator of Victim Services, Hopeful Horizons, (843) 379-6169, zweedea@hopefulhorizons.org
- Jimmy Jenkins LT. Civil Department Jasper County Sheriff's Office 843-726-7777 Ext. 7107
Competencies and Trainings
- Business Computer Applications
- Microsoft Word
- Microsoft Works
- Microsoft Excel
- PowerPoint
- Keyboarding
- Stalking and Harassment - Intimate Partner Terrorism (Training JCDVCC) 12/2012
- Effects of Trauma (Training DJJ) 12/2012
- Human Trafficking (Training) 2015
- Trauma II (Training DJJ) 12/2016
- Sexual Assault Advocacy Training 02/2018
- VSP (Victim Service Provider) Training 02/2018
- Domestic Violence Advocacy Training (Hopeful Horizons) 02/2018
- Darkness to Light Training 2019
- NCIC Inquiry Online Certification Test 2020
- Security And Privacy Test General 2020
- Victim's Right Week Conference April 2021
- Understanding the Impact of Opioids and Other Substances on Intimate Partner Violence to Better Serve Survivors with Services, Referrals, and Resources
- Creating Accessible Documents for your Sexual Assault and Domestic Violence Agencies June 2021
- Domestic Violence, Sexual Assault, Stalking and Harrassment Training August & September 2021
- Victim's Right Week Conference April 2022
- LEVA Conference September 2022
- Victim's Right Week April 2023
- NCIC Inquiry Online Certification Test February 2024
- Security And Privacy Test- General February 2024
Timeline
Victim's Advocate
Jasper County Sheriff's Office
03.2021 - Current
Intake Specialist
14th Circuit Solicitor's Office (VSC)
11.2020 - 03.2021
Intake Advocate
Hopeful Horizons
01.2019 - 03.2020
Crisis Line Advocate
Hopeful Horizons
11.2017 - 01.2019
Administrative Assistant
Jasper County Department of Juvenile Justice
04.2012 - 11.2017
Pharmacy Associate
Walmart
04.2010 - 04.2012
Service Banker
Wachovia Bank
05.2002 - 09.2008
- VSP Certification, 02/2018
- Licensed Notary, 10/13/25
General Studies
Jasper County High
Some College (No Degree) - Human Service
Ashford University
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