Summary
Overview
Work History
Education
Skills
Other
Timeline
Generic

PAMELA MERANI

Towson,MD

Summary

To obtain a full-time position in a growing organization to contribute skills and experience in customer service, human resources, bookkeeping and leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Unit Accountant

GLORY DAYS GRILL
06.2022 - Current
  • Handled day-to-day accounting processes for 11 locations to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Provided journal entries and performed accounting on accrual basis.

Customer Service Representative

SIGNATURE FLIGHT
06.2021 - 06.2022
  • Handles and coordinates customer service requests from customers and crew in a professional and courteous manner to ensure the best possible service
  • Process customer purchases and fuel transactions in accordance with procedures
  • Ensure that all documentation, receipts, transactions, accounting records, etc
  • Are accurately completed, processed, and forwarded to the appropriate parties
  • Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers
  • Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio
  • Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual
  • Assisting pilots with airport, landing, and current weather information
  • Initiating emergency response procedures for aircraft in urgent or distress situations
  • Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Respond to vendor, customer, and employee questions/concerns in an efficient and effective manner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Administrative Support/Team Lead (hourly)/Local Store Marketing

GLORY DAYS GRILL
12.2003 - 06.2022
  • Handle all bookkeeping in role of administrative support at local store level, including billing, accounts payable and sales reconciliation
  • Oversee at local level, human resource management: compliance, payroll, benefits
  • Plan, implement and evaluate local store marketing initiatives to increase traffic and sales
  • As Team Lead, responsible for food safety & quality, cash handling, staff supervision, customer relations and daily sales figures
  • Certified Food Service Manager, ServSafe and TIPS certified, Micros POS Systems.

Airport Operations/Acting Supervisor, GSC, CRO, WOC

JETBLUE
08.2015 - 03.2021
  • Airport Operations Crew member – shortly thereafter, promoted to Acting Supervisor (as coverage requires)
  • As Supervisor, oversee all aspects of Airport Operations, in addition to assuming GM responsibilities when GM is not available
  • AO responsibilities are, but not limited to, the following: Maintain excellent customer relations, including customer complaints - must be able to offer resolution
  • Conduct check-in process for Customers, including verifying identification, tagging lifting and handling luggage
  • Announce flight arrivals, departures, pre-boarding via public address system, including constant communication with customers to keep them informed
  • Meet aircraft, and assist in preparing for boarding and departure
  • Operate various types of airport equipment, including jet bridge, air stairs, etc
  • Assist Customers with special needs, boarding, etc
  • Maintain constant communication with all flight crews as well as Operations, both local airport and Company wide
  • Proficient in working all positions at the airport (ticket counter, gate, baggage, etc.)
  • Perform operational responsibilities including but not limited to: assuring aircraft is fueled properly for departure, tech ops duties such as entering bin and fuel load for each flight, contacting dispatch, load planning, and responsible for reconciling weekly fuel report and communicating that to the Corporate office.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Guest Logistics Agent

INTERCRUISES SHORESIDE & PORT SERVICES, INC.
07.2009 - 12.2017
  • Responsible for positive customer relations surrounding cruise departures and returns
  • Welcomed and electronically registered guests, in fast-paced environment
  • Verified documentation and assisted with customs processing, issues and ground transportation
  • Maintained TWIC security clearance.
  • Collaborated with other departments to provide personalized services, enhancing overall guest satisfaction.

Executive Assistant to CEO/General Administrative Assistant

SC&H GROUP, LLC /ALTUS GROUP US, INC.
12.2012 - 03.2015
  • Provided essential support to CEO and other key departments in areas of billing, expense reports, event coordination and presentation development
  • Supervised logging and maintaining of client compliance files
  • Updated billing schedules of work in progress
  • Processed business personal property tax returns.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Administrative/Customer Service Coordinator

ACADEMY FINANCIAL BENEFIT SERVICES
07.2011 - 12.2012
  • Responsible for supporting six high-volume insurance brokers
  • Tracked compliance
  • Resolved client health insurance enrollment and claims issues
  • Advised clients of health benefits
  • Created and compiled insurance benefit booklets.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

Bachelor of Science degree in Mass Communication -

Towson University
Towson, Maryland
09.1991

Skills

  • Superior attention to detail & strong multitasking
  • Superior customer service
  • Airport security awareness & emergency response readiness
  • Travel documentation verification
  • Airline Policies Knowledge
  • Accounting and bookkeeping/General Ledger Entries/Bank Reconciliation/Payroll Processing
  • Month-end closing procedures
  • Great Plains/Intacct/Data Central
  • Microsoft Office/Excel
  • Team Building and Leadership
  • Critical Thinking and Analysis

Other

Ground Security Coordinator – responsible for evaluating and implementing security procedures, Complaint Resolution Official, Airline, Airport Winter Ops Coordinator, Valid BWI SIDA badge, US Customs Clearance, Have passed 10 year background check, and all drug testing, both pre-employment and random, Excellent time management skills, customer service skills and leadership skills

Timeline

Unit Accountant

GLORY DAYS GRILL
06.2022 - Current

Customer Service Representative

SIGNATURE FLIGHT
06.2021 - 06.2022

Airport Operations/Acting Supervisor, GSC, CRO, WOC

JETBLUE
08.2015 - 03.2021

Executive Assistant to CEO/General Administrative Assistant

SC&H GROUP, LLC /ALTUS GROUP US, INC.
12.2012 - 03.2015

Administrative/Customer Service Coordinator

ACADEMY FINANCIAL BENEFIT SERVICES
07.2011 - 12.2012

Guest Logistics Agent

INTERCRUISES SHORESIDE & PORT SERVICES, INC.
07.2009 - 12.2017

Administrative Support/Team Lead (hourly)/Local Store Marketing

GLORY DAYS GRILL
12.2003 - 06.2022

Bachelor of Science degree in Mass Communication -

Towson University

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