PAMELA M. FAILS
Temple,TX
Summary
Experienced Executive Assistant adept at managing client-centric operations. Skilled in facilitating internal and external communications, collaborating with C-Level executives, and supporting administrative, financial, and operational functions. Proven ability to align business objectives and maximize efficiency.
Overview
12
12
years of professional experience
Work History
EXECUTIVE ASSISTANT II
Amazon Web Services
Seattle, WA
05.2022 - Current
- Demonstrated robust organizational capabilities to handle concurrent projects
- Expertly handled scheduling for high-level meetings
- Managed event schedules to ensure seamless execution of workshop events
- Coordinate all aspects of travel, including scheduling and accommodations for executives's international and domestic travel
- Maintain compliance by staying informed on procedures
- Acted as global space coordinator for the team
- Liaised between internal departments, external partners, and customers effectively
EXECUTIVE ASSISTANT TO MARKET PRESIDENT
CHI St. Luke's Health
Houston, TX
12.2019 - 05.2022
- Coordinate schedules for Market President, CNO & CFO
- Serve as patient advocate, addressing concerns
- Increased efficiency in document and communication management for three medical facilities
- Coordinated the scheduling and financial management for a team of 45 medical professionals.
- Contribute to strategic marketing planning
- Streamline reservation process for hospital-wide conference facilities
- Coordinated large-scale vaccination event impacting both community members and hospital personnel
- Directed United Way Campaign for South Market Hospitals encompassing nearly 1500 employees
- Oversee division initiatives affecting financial metrics and operational efficiency
- Managed document preparation and distribution for hospital board meetings
SR. ADMINISTRATIVE ASSISTANT TO CMO & DIVISION VP
CHI St. Luke's Health
Houston, TX
05.2017 - 12.2019
- Assisted in educating and recruiting new providers
- Partnered with Division VP, CMO & leadership for strategic development
- Oversaw onboarding process for new hires
- Oversee accuracy of physician rosters from various sources and department website
- Strategically handled division-specific projects influencing both fiscal planning and operational outcomes
- Expertly managed high-level projects by coordinating and scheduling various critical meetings
- Manage and communicate budgeting results
- Created and distributed monthly employee newsletters
PROJECT COORDINATOR
CHI St. Luke's Health
Houston, TX
09.2015 - 09.2016
- Managed resources and information to assist project manager in clarifying project needs
- Functioned as primary liaison, updating team members on project progress
- Tracked staff hours and financial expenditures meticulously
- Develop and uphold thorough project documentation
- Created standardized templates to streamline project update reports for executives
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
EXECUTIVE ASSISTANT TO ASSISTANT VICE PRESIDENT
CHI St. Luke's Health
Houston, TX
04.2013 - 09.2015
- Secured lower expenditure without affecting service quality, leading to expense savings
- Handled highly classified information securely
- Secured sensitive data, enhancing reliability among stakeholders
- Oversaw vendor contracts updating and documentation for compliance
- Evaluated patient charity applications for eligibility
- Oversaw transition of over 500 employees to third-party company
- Supported Corporate Compliance by conducting patient account audits when required
- Oversaw monthly departmental expenditures
- Facilitated cross-departmental team building events
Education
Associates of Applied Science -
PANOLA COLLEGE
Real Estate License -
CHAMPIONS SCHOOL OF REAL ESTATE
High School Diploma -
CENTER HIGH SCHOOL
Center, TXSkills
- Google Suite
- Microsoft Office Suite
- Zoom/Chime
- Slack
- Vendor Liaison
- Strategy Development
- Travel administration
- Team Building
- Payroll Processing
- Process Improvement
- Project Oversight
- Office Administration
Volunteer Experience
- Houston Livestock Show & Rodeo, COMMITTEEMAN, Houston, TX, Mar 2013, Present
- Community Volunteer, VOLUNTEER, Houston, TX, Jan 2010, Present, I volunteer with my job and represent the company at various community sponsored events such as local 5K's, food drives, school supply drives, etc.
ADDITIONAL INFORMATION
In addition to my volunteer work, I have lead several committees in the past such as Employee Advisory Committees, Employee Activities Committees, Patient Advisory Committee and led multiple campaign drives for local charities.
Timeline
EXECUTIVE ASSISTANT II
Amazon Web Services
05.2022 - Current
EXECUTIVE ASSISTANT TO MARKET PRESIDENT
CHI St. Luke's Health
12.2019 - 05.2022
SR. ADMINISTRATIVE ASSISTANT TO CMO & DIVISION VP
CHI St. Luke's Health
05.2017 - 12.2019
PROJECT COORDINATOR
CHI St. Luke's Health
09.2015 - 09.2016
EXECUTIVE ASSISTANT TO ASSISTANT VICE PRESIDENT
CHI St. Luke's Health
04.2013 - 09.2015
Associates of Applied Science -
PANOLA COLLEGE
Real Estate License -
CHAMPIONS SCHOOL OF REAL ESTATE
High School Diploma -
CENTER HIGH SCHOOL
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