Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela M. Glendenning

Hazel Park

Summary


Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

18
18
years of professional experience

Work History

Cleaner

NAJ Cleaning Service
11.2007 - Current


  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Assistant Store Manager

Speedway Gas Station
03.2024 - Current
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Dispatcher Office Assistant

Shamrock Cab Company
03.2023 - 03.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of multiple fleet vehicles.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Maintained updated and detailed records of calls in physical and electronic database.

Office Manager

Sterling Cab Company
01.2019 - 03.2024
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cleaner

New Image Building Services
03.2007 - 08.2007
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

High School Diploma -

DENBY TECH
Detroit, MI
06-1995

Skills

  • Communication
  • Restocking supplies
  • Sanitization procedures
  • Surface disinfection
  • Waste disposal
  • Guest relations
  • Safe cleaning with chemicals
  • Dusting
  • Customer service
  • Policy and procedure development
  • Vendor management
  • Verbal and written communication

Timeline

Assistant Store Manager

Speedway Gas Station
03.2024 - Current

Dispatcher Office Assistant

Shamrock Cab Company
03.2023 - 03.2024

Office Manager

Sterling Cab Company
01.2019 - 03.2024

Cleaner

NAJ Cleaning Service
11.2007 - Current

Cleaner

New Image Building Services
03.2007 - 08.2007

High School Diploma -

DENBY TECH

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