Pamela Miller
Summary
Proven customer support specialist with a track record of enhancing customer satisfaction through expert resolution of complaints and superior service. Skilled in data entry and client service, demonstrating a goal-oriented mindset and meticulous attention to detail. Excelled in building trust and efficiently solving problems, significantly improving client relations.
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Fraud Detection Representative
Velera
06.2022 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
Support Escalations Specialist
CVS Health
10.2021 - 02.2022
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Member Service Representative-REMOTE
Walgreens
10.2020 - 09.2021
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
Member Service Specialist
Blue Cross Blue Shield
08.2019 - 12.2019
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted thorough research to provide accurate information and recommendations, enabling informed decision-making by members.
Disability Advocate
Joy A Shabazz Center
03.2014 - 02.2019
- Assisted clients in navigating complex systems, such as benefits applications and medical appointments.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients with disabilities.
- Improved client satisfaction by providing personalized support and advocating for their rights.
- Conducted training sessions for staff members on best practices related to disability support and advocacy work.
- Kept accurate records for client files and handled related paperwork.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Education
Associate of Science - Medical Office And Billing Specialist,
Ultimate Medical Academy Associate , Health Scien
Orlando, FL06-2020
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client service
- Attention to detail
Timeline
Fraud Detection Representative
Velera
06.2022 - Current
Support Escalations Specialist
CVS Health
10.2021 - 02.2022
Member Service Representative-REMOTE
Walgreens
10.2020 - 09.2021
Member Service Specialist
Blue Cross Blue Shield
08.2019 - 12.2019
Disability Advocate
Joy A Shabazz Center
03.2014 - 02.2019
Associate of Science - Medical Office And Billing Specialist,
Ultimate Medical Academy Associate , Health Scien
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