Pamela Millhoan
Marysville,OH
Summary
Dynamic communications leader with a proven track record at Union County Sheriff's Office, excelling in budget management and project oversight. Successfully advocated for staffing enhancements, fostering operational efficiency. Skilled in risk management and vendor coordination, with a commitment to clear communication and team mentorship, ensuring compliance and productivity in high-pressure environments.
Overview
23
23
years of professional experience
Work History
911 Coordinator
Union County Sheriff's Office
02.2019 - Current
- Conducted ongoing reviews of program financial systems to assess cost control and fiscal responsibility among local 9-1-1 levy funds and Government Assistance Funds (GAF).
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Next Generation 9-1-1 Pilot Project (hire in 2019-final cutover January, 2025)
- 2021 9-1-1 and Public Safety Levy campaign
- MARCS (2025-current)
- Communications center room remodel planning
- Delegated tasks to agency I. T. Administrator to organize and improve office efficiency.
- Organized meetings among vendors, key departments and agency representatives, and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs as L.E.A.D.S. Local Agency Security Officer (L. A. S. O.), and developed and informed on policies and procedures for the communications division.
- Entered data, generated reports, and produced statistical documents to quantify the work in the communications division relative to 9-1-1 and call-taking generally.
- Used systems and software: Tyler New World (CAD), IDNetworks (CAD), NIXLE, IIC (recorder), MARCS, Motorola MCC7500e, Silco DECS (camera and doors system), Emergitech (InterBADGE), Federal Signal (Commander and CommanderOne), Microsoft Office and Outlook, The Sheriff's App, Facebook, EvoGov (website), among others.
Communications Director
Union County Sheriff's Office
02.2019 - 11.2025
- Led team of communications officers.
- Advocated for and successfully secured additional communications officer positions during two annual budget requests to increase staffing and help ensure more sustainable long-term operations.
- Advocated for and secured an Assistant Communications Director position, to help manage operational needs of the communications division.
- Oversaw hiring, training, scheduling and operations of the communications division staff.
- Built and maintained relationships with key leaders in public safety and telecommunications industries.
- Mentored communications officers on best practices and protocols to maximize productivity and ensure compliancy of policies and procedures.
- Training: Police Executive Leadership College (PELC, 81), Union County Leadership Institute (Union County Chamber of Commerce, 2020), First Line Supervision (2021), CLEM Recipient (BSSA, 2023), Emergency Medical Dispatch (EMD) through International Academy of Emergency Dispatch (IAED, Priority Dispatch), CPR/First Aid/Narcan/IFAK (RedCross), LEADS TAC (serving as ATAC) and LASO.
- Professional memberships: APCO, NENA
Communications Officer
City of Marysville - Division of Police
07.2003 - 02.2019
- Relayed latest information to first responders via CAD, telephone calls, radio and paging services.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and exercised response prioritization in order to effectively dispatch police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- L.E.A.D.S. Terminal Agency Coordinator (TAC) from 2012-2019, second-party checking LEADS entries for completeness and accuracy and validating all agency records monthly. Liaised with state for audits relative to operations and security.
- Worked with court personnel to streamline warrant entries.
- Used systems and software such as: Emergitech, Central Square, Microsoft Office, PowerPoint, Adobe Acrobat, Federal Signal (tornado sirens), Motorola MCC5500 radio consoles.
Education
Bachelor of Fine Arts - Fine Arts, Communications (Journalism Minor)
Bowling Green State University
Bowling Green, Ohio, OH12-2002
Skills
- Budget planning and management
- Multitasking and organization
- Recordkeeping
- Decision-making
- Project management
- Verbal and written communication
- Clear communication
- Contract management
- Meeting coordination
- Risk management
- Vendor coordination
- Attention to detail
Timeline
911 Coordinator
Union County Sheriff's Office
02.2019 - Current
Communications Director
Union County Sheriff's Office
02.2019 - 11.2025
Communications Officer
City of Marysville - Division of Police
07.2003 - 02.2019
Bachelor of Fine Arts - Fine Arts, Communications (Journalism Minor)
Bowling Green State University