PAMELA MINES
Clinical Certified Medical Assistant
Indianapolis,IN
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
Orthoindy And The Indiana Orthopaedic Hospital
INDIANAPOLIS, United States
09.2021 - 09.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Assistant
Goodman Campbell Brain And Spine
Indianapolis, IN
01.2019 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Cerna to schedule appointments for doctor visits and procedures.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered 100 telephone calls daily to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
Patient Scheduler
Saint Vincent Hospital
INDIANAPOLIS, United States
12.2000 - 01.2019
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries.
- Reviewed new patient paperwork before scheduling appointments.
- Checked patients in and out and collected payments.
- Collected and documented patient medical information such as blood pressure and weight.
- Used Cerna to schedule patients.
Education
Some College (No Degree) - Physical Therapy
BETHUNE COOKMAN COLLEGE
DAYTONA BEACH , FLORIDA Skills
- Registration and Admissions
- Till Counting
- Patient Needs Assessment and Referral
- Scheduling Diagnostic Procedures
- Documenting and Recording Information
- Resolving Problems
- Insurance Information Collection
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Diagnostic Codes
- Patient Identification
- Insurance Company Knowledge
- Team Leadership
Timeline
Patient Access Representative
Orthoindy And The Indiana Orthopaedic Hospital
09.2021 - 09.2022
Medical Assistant
Goodman Campbell Brain And Spine
01.2019 - 09.2021
Patient Scheduler
Saint Vincent Hospital
12.2000 - 01.2019
Some College (No Degree) - Physical Therapy
BETHUNE COOKMAN COLLEGE
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