PAMELA MINES
Indianapolis,IN
Summary
Dependable medical team member with 20 years of experience medical office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background 10 years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Focused Certified Clinical Medical Assistant motivated to deliver seamless and pleasant healthcare experience to patients. Offering 15-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Wellpath - Marion County Jail
Indianapolis, IN
12.2023 - Current
- Performed patient intake, including taking vital signs and medical histories.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Communicated effectively with patients to provide a positive experience throughout their visit.
Medical Assistant - Patient Access Rep
Orthoindy & The Indiana Orthopaedic Hospital
Indianapolis, IN
09.2021 - 12.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Registered new patients into practice management software program accurately entering demographic information.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Patient Access Scheduler
St Vincent Ascension
Indianapolis, IN
11.2000 - 10.2019
- Greeted and checked in patients, verified insurance information, and collected co-pays.
- Scheduled patient appointments, answered phones, and responded to inquiries.
- Provided outstanding customer service while managing multiple tasks with accuracy and efficiency.
- Assisted patients with completing paperwork accurately and thoroughly.
- Verified eligibility of services through various payers such as Medicare, Medicaid, private insurance carriers.
- Maintained accurate records of patient demographics, appointment scheduling, payment collections.
- Performed efficient data entry for all transactions including payments received from patients or third party payers.
- Utilized knowledge of medical terminology to ensure accurate coding for billing purposes.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Assembled registration paperwork and placed identification bands on patient.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed referrals by obtaining required authorizations from third party payers prior to scheduled appointments.
Education
Clinical Certified Medical Assistant - Clinical Certified Medical Assistant
Stepful College
New York, NY10-2023
Some College (No Degree) - Physical Therapy
Bethune - Cookman University
Daytona Beach, FLSkills
- Vital signs monitoring
- Specimens collection and processing
- Patient Care Coordination
- Vital Sign Monitoring
- Medical procedure assistance
- Patient Scheduling
- Examination Preparation
- Medical Terminology
- Patient Assessment
- Clinical applications
- Medical terminology proficiency
- Specimen Collection
- Insurance Verification
Certification
- Certified Clinical Medical Assistant (CCMA) | National Healthcareer Association (NHA) | 2023
Timeline
Certified Clinical Medical Assistant
Wellpath - Marion County Jail
12.2023 - Current
Medical Assistant - Patient Access Rep
Orthoindy & The Indiana Orthopaedic Hospital
09.2021 - 12.2023
Patient Access Scheduler
St Vincent Ascension
11.2000 - 10.2019
Clinical Certified Medical Assistant - Clinical Certified Medical Assistant
Stepful College
Some College (No Degree) - Physical Therapy
Bethune - Cookman University
- Certified Clinical Medical Assistant (CCMA) | National Healthcareer Association (NHA) | 2023
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